IT NOC Technician

What you'll do

• Monitor enterprise and operational networks, data centers, and cloud environments using advanced monitoring platforms.
• Detect, triage, and respond to network incidents and outages to minimize impact on launch operations.
• Perform initial troubleshooting of network, firewall, routing, and switching problems across IT and OT environments.
• Manage ISP circuits for outages, turnups, and disconnects.
• Create and escalate tickets in accordance with ITIL-aligned processes and strict SLAs.
• Execute runbooks and standard operating procedures for common issues while escalating complex problems to senior engineers.
• Generate operational reports and post-incident summaries including metrics for launch and satellite operations.
• Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.

What we're looking for

• Bachelor’s degree in computer science, information technology, or Engineering.
• 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
• 2+ years of experience in a NOC, network operations, or IT infrastructure role.
• Ability to work a shift-based role providing 24/7 coverage, including nights, weekends, and holidays.
• U.S. citizen, national, lawful permanent resident, refugee, asylee, or eligible for Department of State authorization.
• Industry certifications such as CompTIA Network+ or CCNA (preferred).
• Experience with cloud networking (AWS or Azure) and hybrid environments (preferred).
• Basic scripting or automation skills in Python, PowerShell, or Bash (preferred).