Incident Manager

What you'll do

• Lead non-trivial production incidents from initial detection through final mitigation.
• Facilitate incident calls to define clear ownership, priorities, and next steps.
• Execute established incident management workflows, runbooks, and escalation paths.
• Deliver clear and concise updates to technical and non-technical stakeholders.
• Maintain accurate, real-time documentation of incident timelines and actions.
• Support Root Cause Analysis by gathering data and documenting contributing factors.
• Identify trends and opportunities to improve incident workflows and team processes.
• Track follow-up actions from retrospectives to completion.

What we're looking for

• 5+ years of experience in incident management, SRE, or technical operations.
• 3 years of experience with a Master's degree or equivalent work experience.
• Proven experience coordinating responses to production incidents or operational events.
• Exceptional written and verbal communication skills for diverse audiences.
• Demonstrated sound judgment and prioritization in high-pressure or ambiguous situations.
• Familiarity with structured incident management processes and RCA practices.
• Experience with incident management/on-call tooling such as Rootly, PagerDuty, or ServiceNow (preferred).
• Exposure to distributed systems, cloud infrastructure, or large-scale applications (preferred).