Assistant Vice President, Incident Manager

Deutsche Bank

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Jacksonville, FL
Salary
$78,000–$120,500 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $173k
This role $99k
$62k most similar roles pay here $229k

This role pays less than 98% of similar roles. Most pay $133,900–$212,500 — the shaded band above. At the midpoint, this role pays about $99k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Deutsche Bank

Deutsche Bank is a German multinational investment bank and financial services company offering corporate banking, investment banking, retail banking, asset management, and transaction banking worldwide. Industry: Investment Banking & Financial Services

Deutsche Bank currently has 42 open roles on FindRole.

Listed pay typically runs $121,800–$153,000 across 31 roles with salary data.

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View all roles at Deutsche Bank

At a glance

TL;DR · Assistant Vice President, Incident Manager

Incident Manager (Global Incident Management) - Assistant Vice President serves as the primary point of escalation for Information Technology Major Incidents during the US time zone. Joining the Global Incident Management team, you will oversee and coordinate the resolution of critical incidents to ensure operational stability and minimize service disruption. Your daily responsibilities include monitoring incident management, providing accurate senior communication, managing and developing a regional team, and collaborating with global stakeholders to ensure adherence to governance frameworks. You will drive strategic change and implement service improvements while utilizing AI tools to optimize workflows. The role requires advanced experience in ITIL processes, including Incident, Problem, Change, and Knowledge Management. Essential skills include high-level stakeholder engagement, the ability to translate technical information into simplified language, and strong problem-solving capabilities within a fast-paced environment to resolve high-impact events.

What you'll do

  • Manage the coordination and resolution of IT Major Incidents during the US time zone.
  • Act as the primary point of escalation for senior leadership regarding major incidents.
  • Provide regular, accurate communication to senior stakeholders regarding incident status and progress.
  • Lead, manage, and develop the regional team to ensure effective service delivery and performance.
  • Ensure all incident management activities comply with established procedures, controls, and governance frameworks.
  • Drive strategic changes and implement service improvements to enhance organizational culture and efficiency.
  • Utilize AI tools to optimize workflows and solve complex business problems.

What we're looking for

  • Advanced experience in managing a Major Incident team.
  • In-depth knowledge of ITIL processes including Incident, Problem, Change, and Knowledge Management.
  • Experience leading cross-functional teams and engaging with diverse global stakeholders and senior leadership.
  • Ability to coordinate incident resolution during high-impact events while remaining calm and rational.
  • Strong analytical and problem-solving skills with the ability to translate technical information into simplified language.
  • Strategic thinking skills to align practices with global objectives and drive continuous service improvement.
  • Proven ability to leverage AI tools to optimize workflows while ensuring ethical use of data.
  • Ability to operate in a critical, fast-paced environment (preferred).

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