This role pays less than
63%
of similar roles. Most pay
$159,802–$216,000
— the shaded band above.
At the midpoint, this role pays about
$173k
versus about
$188k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1119 open roles
on FindRole.
Listed pay typically runs
$124,397–$151,803
across 981 roles with salary data.
As an Incident Manager, you will serve as a foundational member of the executive IT support team, managing the full lifecycle of unplanned interruptions, malfunctions, and quality reductions of IT services. You will be responsible for receiving issues through a triage process, routing them to appropriate technicians, and defining work protocols for the team. Your daily tasks include providing technical guidance to technicians during troubleshooting, logging detailed service requests, reporting major system issues to upper management, and restoring services to normal operation quickly. To succeed, you must possess skills in incident management, resolution, and innovation. The role requires ITILv4 Foundations certification, with preferred certifications including ITIL 4 Practitioner: Incident Management, CCNA, and Security+. You will apply your expertise to resolve critical malfunctions and ensure the continuous availability of essential information technology services.
SQL
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Python
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Power BI
Tableau
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Jira
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Agile
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ITIL