Senior Incident Operations Manager

Chime

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Chicago, ILNew York, NYSan Francisco, CA
Salary
$141,000–$195,000 / yr
Posted
3 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $184k
This role $168k
$130k $236k
below market most similar roles pay here above market

This role pays less than 63% of similar roles. Most pay $149,843–$217,587 — the blue band above. At the midpoint, this role pays about $168k versus about $184k for comparable roles.

Based on 240 similar postings.

Employer

About Chime

Chime is a financial technology company offering mobile-first banking services including fee-free checking accounts, savings accounts, and a secured credit builder card through partner banks. Industry: Financial Technology & Neobanking

Chime currently has 38 open roles on FindRole.

Listed pay typically runs $164,000–$244,000 across 37 roles with salary data.

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View all roles at Chime

At a glance

TL;DR · Senior Incident Operations Manager

The Senior Incident Operations Manager joins the Incident Response team within Platform Engineering to manage end-to-end incidents for a financial technology company. This role involves coordinating incident declarations, running bridges, and managing member communications across various channels while leading cross-functional teams including Engineering, Product, Risk, and Legal. You will drive member remediation, facilitate incident reviews to capture learnings, and own program workstreams to improve response metrics and runbooks. The position requires technical fluency in observability, deploys, and distributed systems to follow engineering investigations. Key tools include PagerDuty, incident.io, Datadog, Slack-based incident tooling, Jira, and Google Workspace. You will solve the business problem of maintaining high availability and system resilience while ensuring members are informed and made whole during technical disruptions.

What you'll do

  • Manage incidents end-to-end from declaration and severity setting to resolution and mitigation.
  • Draft and coordinate member communications across multiple channels while securing legal and compliance approvals.
  • Define remediation workstreams and coordinate bulk financial adjustments with Finance and Core Experience teams.
  • Deliver timely status reports and impact summaries to leadership and regulatory partners.
  • Facilitate incident reviews to capture learnings and assign owners to corrective actions.
  • Identify systemic risks and gaps to propose solutions before they become recurring incidents.
  • Own and execute program workstreams to improve response metrics, runbooks, and message templates.
  • Train coordinators and responders on technical command and member-impact procedures.

What we're looking for

  • 3+ years of experience in incident management or a similar operational role coordinating live, customer-impacting incidents.
  • Experience managing the customer side of incidents, including writing customer-facing communications and coordinating remediation.
  • Technical fluency to follow engineering investigations regarding observability, deploys, dependencies, and distributed systems.
  • Experience with incident and observability tools such as PagerDuty, incident.io, Datadog, Slack-based tooling, Jira, and Google Workspace.
  • Ability to draft clear, concise communications for members, technical SMEs, compliance partners, and executives.
  • Proven ability to lead incidents end-to-end, including severity setting, paging responders, and driving mitigation decisions.
  • Experience in fintech, banking, payments, or another regulated industry (preferred).

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