Information Technology Support Specialist

General Dynamics

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Quick summary

Work type: On-site
Location: Annapolis Junction, MD
Posted: 61 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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How this pay compares to similar roles

Similar $145k

$108k $182k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $115,000–$174,500.

Based on 240 similar postings.

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About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Information Technology Support Specialist

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The Information Technology Support Specialist - TS/SCI w/Poly joins the Technical Support Services team to provide essential enterprise IT support. This role involves responding to user inquiries via phone, email, chat, or ticketing systems to diagnose and resolve hardware, software, and network connectivity issues. Key responsibilities include installing and configuring software, performing password resets, troubleshooting peripherals like printers and scanners, and maintaining IT asset inventories. The specialist must document solutions, contribute to knowledge base articles, and mentor less experienced staff. Required skills include using remote support tools to repair computer systems and maintaining current technical knowledge. The position supports complex government, defense, and intelligence projects, requiring the candidate to adhere to strict IT policies and report potential security incidents while communicating technical information clearly to non-technical users.

Skills

Help Desk Software Remote Support Network Connectivity Ticketing Systems Peripheral Troubleshooting CompTIA Security+ Technical Support Remote Access Tools

What you'll do

Respond to user inquiries via phone, email, chat, or ticketing systems.
Diagnose and resolve technical issues related to hardware, software, and network connectivity.
Install, configure, and update software on user devices.
Assist with password resets, account lockouts, and access issues.
Maintain an inventory of IT assets including laptops, monitors, and accessories.
Document and report solutions for recurring issues and contribute to knowledge base articles.
Report potential security incidents or breaches to appropriate teams or leaders.
Ensure adherence to all IT and departmental policies and procedures.

What we're looking for

Must possess a Top Secret SCI with Polygraph clearance.
Must be a US Citizen.
Must have an Associate of Arts or Associate of Science degree.
Must have 5+ years of related experience.
Must be able to obtain a CompTIA Security+ certification within 3 months of start date.
Must be able to install, modify, and repair computer hardware and software using remote access tools.
Must have experience with help desk software, remote support, and troubleshooting technical issues.
Security Clearance Level: TS/SCI w/Poly.

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