GTM Strategy & Operations Manager, Post-Sales

Zip

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
San Francisco, CA
Salary
$153,000–$189,000 / yr
Posted
11 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $181k
This role $171k
$135k most similar roles pay here $218k

This role pays less than 55% of similar roles. Most pay $151,106–$210,000 — the shaded band above. At the midpoint, this role pays about $171k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Zip

Zip Co is a global buy-now, pay-later company offering flexible installment payment solutions to consumers and merchants, enabling interest-free purchases across retail, travel, and healthcare. Industry: Financial Technology & Consumer Lending

Zip currently has 19 open roles on FindRole.

Listed pay typically runs $165,000–$210,000 across 18 roles with salary data.

Most-posted roles

View all roles at Zip

At a glance

TL;DR · GTM Strategy & Operations Manager, Post-Sales

As a member of the GTM Strategy & Operations team, the GTM Strategy & Operations Manager, Post-Sales serves as the primary business partner to the Customer Success organization. This individual manages operating rhythms, models, and metrics to improve customer retention and growth while standardizing workflows across post-sales teams. Key responsibilities include leading day-to-day operations, managing book design, overseeing renewal forecasts, and driving cross-functional collaboration with Sales, Marketing, Product, and Finance departments. The role involves building data-driven insights using SQL, spreadsheets, and BI tools to improve execution. Candidates must possess expertise in SaaS business models, including NRR, GRR, and churn metrics. Technical proficiency with Salesforce, Gong, and Superset is required. This position addresses the challenge of scaling a post-sales organization by providing structure to complex problems and ensuring a coherent customer experience through strategic planning and analytical modeling.

What you'll do

  • Manage day-to-day post-sales operations including book design, rebalancing, segmentation, and performance reporting.
  • Act as a strategic partner to leadership to solve complex problems and provide structure to ambiguous decisions.
  • Execute the GTM operating rhythm by leading renewal forecasts, churn reviews, and QBRs.
  • Drive cross-functional initiatives across Sales, Marketing, Product, and Finance to ensure alignment on customer experience.
  • Use SQL, spreadsheets, and BI tools to analyze data and uncover insights that improve growth.
  • Lead high-impact special projects such as building renewal forecast processes or redefining health score systems.

What we're looking for

  • 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, or investing.
  • Strong analytical and modeling skills with proficiency in Excel or Google Sheets.
  • Ability to write SQL or a willingness to learn SQL for data analysis.
  • Deep understanding of the post-sale customer lifecycle and SaaS business models including NRR, GRR, and churn metrics.
  • Experience working with RevOps systems such as Salesforce, Gong, and Superset.
  • Excellent written and verbal communication skills to draft concise memos and present to executives.
  • Technical aptitude for managing Salesforce Flows and integrating data across different systems.
  • Proven ability to manage large, ambiguous projects requiring both strategic thinking and tactical execution.

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