GTM Strategy & Operations Manager, Post-Sales

Zip

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
San Francisco, CA
Salary
$153,000–$189,000 / yr
Posted
10 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $181k
This role $171k
$135k most similar roles pay here $218k

This role pays less than 55% of similar roles. Most pay $151,106–$210,000 — the shaded band above. At the midpoint, this role pays about $171k versus about $181k for comparable roles.

Based on 240 similar postings.

Employer

About Zip

Zip Co is a global buy-now, pay-later company offering flexible installment payment solutions to consumers and merchants, enabling interest-free purchases across retail, travel, and healthcare. Industry: Financial Technology & Consumer Lending

Zip currently has 19 open roles on FindRole.

Listed pay typically runs $165,000–$210,000 across 18 roles with salary data.

Most-posted roles

View all roles at Zip

At a glance

TL;DR · GTM Strategy & Operations Manager, Post-Sales

As a member of the GTM Strategy & Operations team, the GTM Strategy & Operations Manager, Post-Sales serves as the primary business partner to the Customer Success organization. This individual manages operating rhythms, models, and metrics to improve customer retention and growth while standardizing workflows across post-sales teams. Daily responsibilities include managing book design, segmentation, renewal forecasts, and churn reviews while leading cross-functional initiatives with Sales, Marketing, Product, and Finance departments. The role requires building data-driven insights using SQL, spreadsheets, and BI tools to improve execution. Candidates must possess deep knowledge of SaaS business models, including NRR, GRR, and account health metrics. Technical proficiency with Salesforce, Gong, and Superset is required to navigate complex systems. This position solves the challenge of scaling a coherent customer experience within an AI-driven enterprise procurement platform.

What you'll do

  • Manage day-to-day post-sales operations including book design, rebalancing, segmentation, and reporting.
  • Act as a strategic partner to leadership to solve complex problems and provide structure to ambiguous decisions.
  • Drive the GTM operating rhythm by managing renewal forecasts, churn reviews, and executive syncs.
  • Lead cross-functional initiatives across Sales, Marketing, Product, and Finance to ensure alignment on customer experience.
  • Use SQL and BI tools to analyze data, validate assumptions, and uncover insights for growth.
  • Execute high-impact special projects such as building renewal forecast processes or redefining health score systems.

What we're looking for

  • 8+ years of experience in customer success/post-sale operations, sales strategy, revenue operations, consulting, or investing.
  • Proficiency in Excel/Sheets for data modeling and analysis.
  • Ability to write SQL or a willingness to learn SQL.
  • Deep understanding of SaaS business models and retention metrics like NRR, GRR, and churn.
  • Experience working with RevOps systems including Salesforce, Gong, and Superset.
  • Excellent written and verbal communication skills for drafting memos and presenting to executives.
  • Technical aptitude to work with Salesforce Flows and integrate data across multiple systems.
  • Proven ability to manage large, ambiguous projects requiring both strategic thinking and tactical execution.

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