F-35 Help Desk Specialist

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Arlington, VA
Posted
20 days ago
Freshness
Confirmed live yesterday
Nearby
99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $148k
$102k most similar roles pay here $195k

This listing doesn't post a salary. Most similar roles pay $111,111–$185,675.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

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At a glance

TL;DR · F-35 Help Desk Specialist

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As a F-35 Help Desk Specialist, you will join the JSF F-35 support team to provide essential technical assistance for mission-critical government projects. You will serve as a primary point of contact for users, providing first-tier hardware, software, and printing support via phone, email, or in person. Your daily responsibilities include diagnosing problems, tracking issues through the BMC Helix and Remedy ticketing systems, managing asset inventory, and collaborating with system administrators and network technicians to resolve complex technical hurdles. You will utilize the M365 suite, MS Teams, and Windows operating systems to support users while recommending system modifications to improve efficiency. The role requires proficiency in IT troubleshooting and experience with account administration and office automation software within the context of advanced aircraft weapon systems and defense technology.

Skills

BMC Helix BMC Remedy 365 MS Teams Windows Azure Security+ IT Troubleshooting Account Administration Service Level Agreements Asset Inventory Change Management

What you'll do

  • Provide first-tier technical assistance for hardware, software, and printing issues to end users.
  • Utilize BMC Helix and Remedy systems for change management, ticketing, and asset inventory.
  • Resolve computer problems for clients via in-person interaction, email, telephone, and electronic communication.
  • Document, track, and monitor technical problems to ensure timely resolution for all users.
  • Simulate or recreate user problems to identify and resolve specific operating difficulties.
  • Coordinate with system administrators and network technicians to restore services and correct core issues.
  • Recommend system modifications to proactively reduce recurring user problems.

What we're looking for

  • Must possess an active Secret security clearance.
  • Must be a United States citizen.
  • 5 years of experience supporting help desk Tier 1, 2, and/or 3 operations.
  • Experience providing technical support for microcomputer hardware, networks, account administration, and office automation software.
  • Experience with Remedy or other Help Desk Management Systems.
  • Required certifications include Security+ CE and AZ-900 Microsoft Azure Fundamentals.
  • An Associate's degree with 2 additional years of experience or 6 additional years of experience without a degree may substitute for the bachelor's degree.
  • US Citizenship.

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