Enterprise Customer Success Manager

Datadog

Confirmed live yesterday High trust

Remote

Quick summary

Work type: Remote
Location: Remote
Posted: 72 days ago
Freshness: Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $184k

$133k most similar roles pay here $228k

This listing doesn't post a salary. Most similar roles pay $149,706–$218,712.

Based on 240 similar postings.

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About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 266 open roles on FindRole.

Listed pay typically runs $161,000–$205,000 across 138 roles with salary data.

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At a glance

TL;DR · Enterprise Customer Success Manager

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As an Enterprise Customer Success Manager (German Speaking), you will join the team to proactively drive new product attachment and build strong relationships with large, strategic customers. You will act as a strategic partner by orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to translate customer goals into clear value narratives. Your daily responsibilities include leading quarterly business reviews, analyzing adoption trends from large datasets to provide commercial recommendations, and managing the onboarding process for new clients. To succeed, you must possess 3+ years of experience in Customer Success or Account Management within the B2B tech or SaaS space. You will utilize your expertise in observability and security platforms to align customer objectives with product offerings while communicating fluently in both English and German to support a diverse portfolio of global brands.

Skills

Datadog Observability Security Platforms SaaS B2B QBRs German

What you'll do

Act as a strategic partner to translate customer goals into clear, deliverable value narratives.
Build and maintain executive relationships to connect technical use cases to measurable business results.
Lead Quarterly Business Reviews (QBRs) to demonstrate impact and align on future priorities.
Analyze adoption and usage trends to identify gaps and provide financially grounded commercial recommendations.
Project manage the onboarding process for new enterprise customers.
Position Datadog as a critical observability platform to drive reliability and efficiency for clients.
Align customer technical and business objectives with specific platform offerings.

What we're looking for

Must have 3+ years of experience in a Customer Success or Account Management role.
Experience working with Fortune 1000 companies and global brands across various industries is required.
Experience in the B2B tech space or with SaaS companies is required.
Must be fluent in both written and spoken English and German.
Ability to communicate effectively with executive, technical, and business stakeholders including CTOs and DevOps professionals.
Demonstrated understanding of observability and security platforms.
Ability to travel for customer onsite visits and events as required.