ISL Lead

What you'll do

• Conduct real-time monitoring of enterprise service health and status using tools like SolarWinds or Science Logic.
• Coordinate with service lanes to resolve outages and track environment changes through to completion.
• Triage service disruptions by determining impact through monitoring data and direct communication with stakeholders.
• Resolve complex technical problems by implementing mitigation actions to restore mission capabilities.
• Analyze recurring problems to initiate solutions that prevent future occurrences.
• Update incident tickets, master station logs, and chat rooms to maintain a precise timeline of events.
• Prepare daily briefing reports on reportable incidents and outages for government leadership.
• Lead Technical Exchange Meetings and Crisis Response Team meetings to expedite the restoration of services.

What we're looking for

• Must be a US Citizen.
• Must possess an active TS/SCI security clearance with the ability to obtain and maintain a specific polygraph.
• Must meet DoDM 8140.03 IT System Admin Intermediate certification requirements (e.g., Security+, Cloud+, GICSP, or GSEC).
• Must have a High School diploma with 10 years, Associates with 8 years, Bachelors with 6 years, or Masters with 4 years of IT-related experience.
• Must have experience with Tier 2 system administration, including remoting into physical/virtual servers and reviewing event logs.
• Must have foundational knowledge of Azure Cloud/M365 technologies and familiarity with Intelligence Community standards.
• Must have experience with PowerShell, terminal commands, and IT Service Management (ITSM) platforms like ServiceNow.
• Must have experience using monitoring tools such as SolarWinds, Science Logic, or Splunk.