This role pays less than
94%
of similar roles. Most pay
$129,000–$202,200
— the shaded band above.
At the midpoint, this role pays about
$103k
versus about
$166k
for comparable roles.
Based on 240 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
340 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 294 roles with salary data.
Infrastructure Service Lead (ISL) dayshift weekends serves as a Watch Officer supporting a large enterprise IT contract for the DOD. The role involves real-time monitoring of enterprise service health, coordinating outage resolutions across various service lanes, and tracking environmental changes to completion. Responsibilities include triaging service disruptions, performing root cause analysis, conducting Technical Exchange Meetings, and providing detailed after-action reports to ensure mission continuity. The candidate will utilize tools such as ServiceNow for ITSM, SolarWinds or Science Logic for monitoring, and Splunk dashboards. Required technical skills include experience with Azure Cloud, M365, VMware, Hyper-V, Active Directory, and PowerShell. The role addresses the challenge of maintaining critical infrastructure in a 24/7 mission environment by distinguishing isolated user issues from broader system failures while managing complex troubleshooting for hardware and software components within a hybrid-cloud framework.
Monitor the real-time health and status of enterprise services using tools like SolarWinds or Science Logic.
Triage service disruptions and determine impact based on standard operating procedures and direct communication from stakeholders.
Coordinate with multiple service lanes to resolve outages and track changes through completion in ServiceNow.
Resolve complex technical issues by implementing mitigation actions or initiating recall proceedings to restore mission capabilities.
Analyze recurring problems to develop solutions that prevent future occurrences of known system issues.
Provide detailed follow-up reports, including root cause analysis and after-action reports for leadership review.
Conduct Technical Exchange Meetings and Crisis Response Team meetings to expedite the restoration of services.
Perform thorough shift turnovers to ensure accurate tracking of ongoing outages and seamless information transfer between teams.
What we're looking for
U.S. Citizenship is required.
TS/SCI with Counterintelligence (CI) Polygraph required, or TS/SCI with willingness to obtain a poly.
Must meet DoDM 8140.03 (formerly DoD 8570) IT System Admin Intermediate certification requirements such as Security+, Cloud+, GICSP, or SSCP.
Education and experience must be: Master's with 4 years, Bachelor's with 6 years, Associate's with 8 years, or High School with 10 years in an IT field.
Foundational knowledge of Azure Cloud/M365 technologies in a hybrid-cloud environment is required.
Experience with Tier 2 system administration, remote server troubleshooting, and log reviews is required.
Familiarity with Infrastructure Services (VMware, Hyper-V, Active Directory, etc.) and PowerShell/terminal commands is required.
Experience with ITSM platforms like ServiceNow and monitoring tools like SolarWinds or Science Logic is required.
InfiniBand
NVLink
Spectrum-X
C
C++
Python
Go
Linux
NIC Drivers
Switch ASICs
SDKs
Firmware
Ethernet
IP Routing
Source Code Debugging
Trace Analysis
Network Operating Systems