Director, Technical Support Engineering

Datadog

Hybrid

Quick summary

Work type
Hybrid
Location
LATAM
Posted
25 days ago
Nearby
2 roles within 25 mi

Market check

Salary context

How this pay compares to similar roles

Similar $203k
$143k most similar roles pay here $259k

This listing doesn't post a salary. Most similar roles pay $163,862–$242,004.

Based on 240 similar postings.

Employer

About Datadog

Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.

Datadog currently has 130 open roles on FindRole.

Listed pay typically runs $187,000–$240,000 across 65 roles with salary data.

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At a glance

TL;DR · Director, Technical Support Engineering

Role Posting Log in to save

As the Director of Technical Support Engineering for LATAM at Datadog, you will lead a multi-country organization, scaling and strengthening support operations to meet rapid growth demands. Your daily responsibilities include launching new support locations, managing team performance metrics, and collaborating with cross-functional teams on high-priority escalations. You will also drive hiring efforts, ensure successful onboarding of engineers, and implement process improvements for productivity gains. Ideal candidates have over 8 years of experience in technical customer-facing roles, including at least 5 years leading managers in multi-layered organizations. Strong familiarity with LATAM markets and the ability to navigate cultural differences are crucial, as is a passion for using analytics to optimize processes. Knowledge of monitoring solutions and DevOps tools is beneficial, as is previous hyper-growth organization experience.

Skills

DevOps CI/CD Kubernetes Docker Terraform AWS Python PostgreSQL Prometheus Grafana Linux Jira Confluence Zendesk Salesforce Google Workspace Slack Zoom Microsoft Teams OKRs

What you'll do

  • Lead and scale Technical Support Engineering teams across multiple LATAM countries.
  • Evaluate and launch new support locations to meet growing customer needs.
  • Ensure team performance metrics are met through close partnership with HR and management.
  • Provide strategic guidance to Managers on regional projects for successful completion.
  • Drive hiring efforts to attract and retain top technical talent in competitive markets.

What we're looking for

  • Over 8 years of experience in Technical Support, Solutions Engineering, or related customer-facing roles.
  • Proven track record leading manager-of-managers in multi-layered organizations.
  • Experience building and scaling teams from scratch in new locations or emerging markets.
  • Strong familiarity with LATAM customer segments and regional business nuances.
  • Demonstrated ability to implement consistent performance standards across distributed teams.
  • Passionate about using analytics for informed decision-making and process optimization.

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