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About Datadog
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform.
Datadog currently has
266 open roles
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The Director, Technical Support Engineering leads and scales the Technical Support Engineering organization across the LATAM region. This leadership role involves managing a multi-layered team of managers and support engineers to ensure operational excellence and consistent global standards. Key responsibilities include overseeing regional hiring efforts, evaluating new support locations, managing performance metrics, and providing strategic guidance on regional projects. The successful candidate will drive cross-functional initiatives to improve productivity while collaborating with Sales, Customer Success, Engineering, and Product teams to resolve high-priority escalations. The role requires expertise in technical customer-facing functions, experience building teams in emerging markets, and a proficiency in using analytics for informed decision-making. Candidates should possess strong soft skills and an understanding of monitoring solutions and DevOps tooling to support the company's observability and security platform.
Remote (Wilmington, DE)17 days ago
$173,200–$272,600
cGMP
Process Engineering
Technology Transfer
Validation
Kaizen
Lean Six Sigma
HAZOP
Root Cause Analysis
CAPA
Change Management
New Product Introduction
Antibody Drug Conjugates