Director, Martech Operations

What you'll do

• Build a high-velocity delivery model for technical programs that adapts to weekly changes in AI and martech initiatives.
• Design agile rituals, tooling, and decision-making processes to increase the speed of marketing program delivery.
• Stand up team designs for ambiguous projects by defining roles, ownership, and clear decision rights from the start.
• Partner with Systems Design and Technology teams to translate marketing use cases into concrete project plans and milestones.
• Manage cross-program dependencies and portfolio health to resolve conflicts and identify risks before they impact delivery.
• Establish lightweight governance and real-time dashboards to provide leadership with visibility into portfolio health and key dates.
• Use AI tools and agents to improve the speed and quality of program planning, tracking, and reporting.
• Collaborate with the Change Management team to ensure high adoption of new tools and ways of working.

What we're looking for

• Experience leading program or project management for marketing or product-adjacent initiatives in a fast-moving technology or AI company.
• Experience building or reinventing program and project management ways of working rather than just administering an existing methodology.
• Track record of standing up and leading teams around ambiguous, fast-emerging initiatives, including team design and role clarity.
• Deep fluency in AI and marketing technology, with experience evaluating and deploying new AI/martech tools quickly.
• Strong program-level dependency and portfolio management skills across multiple concurrent, high-stakes initiatives.
• Excellent stakeholder management skills to partner with systems design and engineering teams on delivery planning.
• Excellent communication skills to build momentum and confidence across technical and non-technical audiences.
• Background in modern, high-velocity delivery environments is valued as much as traditional enterprise PMO experience (preferred).