Critical Incident Center Manager

What you'll do

• Command incident bridges to coordinate cross-functional teams toward rapid resolution of high-impact incidents.
• Drive customer-centric decision-making to ensure customers remain informed and protected during critical events.
• Align executive, internal, and customer-facing communications with leadership and communications teams.
• Partner with Security teams to coordinate response efforts and communications during security incidents.
• Identify priorities and remove roadblocks to facilitate multiple response efforts across diverse organizations.
• Provide clarity and drive decisions for C-level executives during high-pressure critical events.
• Project manage high-priority ad hoc initiatives to drive resolution of critical business issues.

What we're looking for

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical experience).
• 6+ years of experience commanding critical incident bridges or leading complex, high-severity operational events.
• Demonstrated ability to coordinate multiple teams and workstreams in high-pressure environments.
• Strong critical thinking and decision-making skills to quickly assess situations and determine priorities.
• Exceptional organization and ability to maintain situational awareness across complex, rapidly changing events.
• Strong written and verbal communication skills, including the ability to communicate effectively with executives.
• Proven customer-first mindset and ability to balance customer impact with technical and business priorities.
• Ability to influence and lead without direct authority across diverse technical and business organizations.