Critical Incident Center Manager

What you'll do

• Command incident bridges to coordinate cross-functional teams toward rapid resolution of high-impact incidents.
• Drive customer-centric decision-making to ensure clients remain informed and protected during critical events.
• Partner with leadership and Communications teams to align executive, internal, and customer-facing messaging.
• Coordinate with Security teams to manage response efforts and communications during security incidents.
• Identify priorities and remove roadblocks to facilitate multiple response efforts and keep critical work moving.
• Provide clarity and drive decisions directly with senior and C-level executives during unfolding events.
• Project manage high-priority, ad hoc initiatives to drive business outcomes and resolve critical issues.

What we're looking for

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field (or equivalent practical experience).
• 6+ years of experience commanding critical incident bridges or leading complex, high-severity operational events.
• Demonstrated ability to coordinate multiple teams and workstreams in high-pressure environments.
• Strong critical thinking and decision-making skills to quickly assess situations and determine priorities.
• Exceptional organization and ability to maintain situational awareness across complex, rapidly changing events.
• Strong written and verbal communication skills, including the ability to communicate effectively with executives.
• Proven customer-first mindset and ability to balance customer impact with technical and business priorities.
• Ability to influence and lead without direct authority across diverse technical and business organizations.