Director, Enterprise Architect, Patient Services Platforms

What you'll do

• Develop and maintain a scalable technology architecture and core platform data model for patient services.
• Provide technical oversight and approval for solution designs and build estimation models for delivery teams.
• Produce current-state and target-state architecture diagrams and establish design principles for the development team.
• Maintain the business and technical data dictionary to ensure enterprise alignment on reporting.
• Identify technology and AI process improvement opportunities using process mining and operational data.
• Manage integration patterns across Salesforce, patient services ecosystems, data platforms, and third-party integrations.
• Lead structured impact assessments for proposed process, platform, and vendor changes to ensure traceability.
• Set standards for AI grounding, prompt versioning, and audit evidence in regulated patient-facing contexts.

What we're looking for

• Must have a bachelor's degree with 8 years of experience, a master's with 7 years, or a PhD with 5 years.
• Must have progressive experience in enterprise architecture with a focus on patient services.
• Must have experience in the Life Sciences domain and a very good understanding of bio-pharma commercialization processes.
• Must have deep expertise in modern technology platforms including Salesforce, cloud ecosystems, DevOps, Agile methodologies, and AI.
• Must have proven experience in change management, user adoption, process harmonization, and SDLC.
• Must have strong program and project management experience.
• Must have permanent work authorization in the United States.
• Preferred to have deep expertise in solution design, distributed systems, and complex data architectures at scale.