Director, Customer Experience, UAT & Quality Innovation

S&P Global

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
New York, NYPrinceton, NJ
Salary
$135,000–$190,000 / yr
Posted
11 days ago
Freshness
Confirmed live yesterday
Closes
Aug 31, 2027

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $247k
This role $162k
$115k most similar roles pay here $320k

This role pays less than 91% of similar roles. Most pay $208,800–$284,600 — the shaded band above. At the midpoint, this role pays about $162k versus about $247k for comparable roles.

Based on 240 similar postings.

Employer

About S&P Global

S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.

S&P Global currently has 46 open roles on FindRole.

Listed pay typically runs $142,000–$200,000 across 37 roles with salary data.

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View all roles at S&P Global

At a glance

TL;DR · Director, Customer Experience, UAT & Quality Innovation

Director, Customer Experience, UAT & Quality Innovation leads the enterprise strategy for customer experience assurance, User Acceptance Testing, and quality engineering across critical product portfolios. This role establishes scalable frameworks to ensure business outcomes, usability standards, and end-to-end validation are met before release. The successful candidate will manage a geographically distributed team to build automated launch verification capabilities, predictive risk models, and quality intelligence dashboards. Key responsibilities include governing the definition of ready, integrating compliance into automated workflows, and managing vendor partnerships. Required expertise includes cloud platforms like AWS, Azure, or GCP; automation tools such as Jenkins, GitLab CI, or Azure DevOps; and testing frameworks including Selenium, Playwright, Cypress, Appium, Rest Assured, or Postman. The role addresses the challenge of ensuring product resilience and trust within complex, highly regulated financial data environments.

What you'll do

  • Define and execute a multi-year strategy for Customer Experience Assurance, UAT, and Quality Engineering.
  • Establish enterprise standards and governance for customer journey validation and release readiness.
  • Implement quality gates to ensure requirements clarity, testability, and risk control before production.
  • Integrate automated validation into UAT workflows to reduce manual effort and accelerate sign-off.
  • Develop predictive risk models and dashboards to guide investment and release decisions.
  • Lead post-release reviews and root-cause analyses to drive systemic improvements.
  • Ensure quality processes comply with regulatory obligations, security standards, and data accuracy requirements.
  • Manage and mentor a global team of Quality Engineering leaders and strategic vendor partnerships.

What we're looking for

  • Must have at least 12 years of experience in Quality Engineering, Software Engineering, or Technology Delivery leadership.
  • Must have at least 5 years of experience leading enterprise-scale Quality Engineering organizations and driving automation initiatives.
  • Proven track record in leading enterprise UAT strategy, customer journey validation, and business acceptance governance.
  • Experience implementing CI/CD quality controls and DevOps practices using platforms like Jenkins, GitLab CI, or Azure DevOps.
  • Expertise in Customer Experience Assurance, Test Automation, and cloud technologies such as AWS, Azure, or GCP.
  • Hands-on knowledge of automation frameworks including Selenium, Playwright, Cypress, Appium, Rest Assured, Karate, or Postman.
  • Proven experience working in Agile and scaled Agile environments with executive stakeholder management skills.
  • Experience leading global, matrixed organizations and managing strategic vendor partnerships.

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