This role pays less than
90%
of similar roles. Most pay
$224,099–$288,150
— the shaded band above.
At the midpoint, this role pays about
$188k
versus about
$256k
for comparable roles.
Based on 240 similar postings.
Employer
About S&P Global
S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead.
S&P Global currently has
46 open roles
on FindRole.
Listed pay typically runs
$142,000–$200,000
across 37 roles with salary data.
The Director – Enterprise Service Experience leads the strategy, design, and execution of a next-generation service model to provide seamless, end-to-end support and fulfillment for employees across the enterprise. This role operates at the intersection of user support, service operations, and experience design, focusing on creating an intelligent, AI-powered ecosystem for incident resolution and service requests. The leader will drive proactive, predictive, and automated service operations while managing global teams to improve reliability and satisfaction. Key responsibilities include overseeing service desk operations, infrastructure, cloud operations, and ITIL-based frameworks like incident and change management. Required expertise includes leveraging machine learning platforms, intelligent virtual agents, and analytics tools such as ServiceNow Performance Analytics, Nexthink, and Power BI. The role addresses the challenge of modernizing enterprise support through automation, self-healing capabilities, and data-driven decision making to improve overall service delivery.
Microsoft 365
Entra ID
ServiceNow
SailPoint
Workday
Identity Management
IT Automation
Endpoint Management
Workflow Orchestration
IT Operations
Cybersecurity
Governance
Compliance
Analytics
AI-enabled Support
Service Management
Infrastructure
Digital Workplace
Marketo
Salesforce
RingLead
MarTech
SaaS
Agile
Data Architecture
CRM
ERP
Data Warehouse
AI
Digital Transformation
Product Management
Data Governance
Marketing Analytics
Integration