Senior Director Engineering, Seller User Experience

What you'll do

• Lead the development and enhancement of seller experiences that prioritize customer satisfaction.
• Use user feedback and analytics to continuously refine and perfect seller interfaces.
• Drive modernization initiatives to transform the platform into a highly adaptable self-service offering.
• Collaborate with architects to reimagine experience services aligned with technical excellence.
• Define an engineering vision that integrates customer insights to improve growth and efficiency.
• Partner with product and business stakeholders to align technology roadmaps with strategic goals.
• Mentor engineering teams to excel in delivering outstanding user-centric experiences.
• Orchestrate AI and Machine Learning solutions to enhance user interfaces and experiences.

What we're looking for

• Bachelor’s degree in Computer Science.
• Master’s degree in Computer Science (preferred).
• 15+ years in engineering and leadership roles with a focus on delivering superior user experiences.
• Proven success as a leader in enhancing customer experience through innovative technology solutions.
• Strong architectural skills and experience with scalable systems focused on user engagement.
• Expertise in sociotechnical systems thinking for optimal user experience design (preferred).
• Experience using metrics like DORA and SPACE to optimize developer and user experience flow (preferred).
• Proficiency in Agile and Lean methodologies focused on iterative improvements in user engagement (preferred).