Director, Clover Engineering, Merchant Onboarding & Growth

What you'll do

• Lead and develop global engineering teams across onshore and offshore locations.
• Manage the offshore operating model to ensure consistent quality, velocity, and on-call coverage.
• Drive AI-assisted development across the software development lifecycle to improve productivity and quality.
• Implement agentic automation for engineering tasks like test generation, code migration, and defect triage.
• Build product-led growth foundations including event tracking, A/B testing, and personalization.
• Own the merchant onboarding experience to reduce drop-offs and manual intervention.
• Modernize the digital platform using a modular, headless CMS architecture and reusable design systems.
• Establish shared KPIs and end-to-end attribution for merchant discovery, activation, and lifetime value.

What we're looking for

• 12+ years of experience in software engineering.
• 5+ years of experience leading engineering managers or multi-team organizations.
• Proven experience leading offshore or globally distributed engineering teams with strong delivery outcomes.
• Demonstrated ability to work with stakeholders across multiple locations and time zones using asynchronous communication.
• Hands-on experience leveraging AI in the SDLC with measurable gains in productivity and quality.
• Experience introducing agentic approaches to automation, including designing and scaling agent-based workflows.
• Proven experience building or scaling product-led growth capabilities like experimentation platforms and funnel instrumentation.
• Deep experience with merchant or customer onboarding in fintech, payments, SaaS, or marketplaces.
• Strong technical depth in modern web and API architectures, microservices, cloud platforms, and headless CMS.
• Experience in payments, POS, or SMB SaaS (preferred).
• Familiarity with customer data platforms, personalization engines, and SEO/AEO/GEO (preferred).
• Experience with global, multi-region digital experiences and design systems (preferred).
• Experience building AI-assisted experiences for merchant guidance and onboarding (preferred).
• Experience establishing AI governance and responsible-use practices for engineering teams (preferred).