Director, AI Operations

What you'll do

• Manage and coach the CPS technology team while defining their operating model and success metrics.
• Lead virtual teams to deliver connected services across the CELA organization.
• Own intake decisions and prioritize competing technology requests for the leadership team.
• Drive the platform strategy for CRM and matter management systems in partnership with engineering teams.
• Oversee and improve the technology infrastructure supporting first-response legal support functions.
• Lead the rollout and integration of internal and third-party AI tools to drive organizational adoption.
• Act as the primary representative for CPS technology work when engaging with internal and external executives.

What we're looking for

• Bachelor's Degree in a relevant field and 8+ years of experience in business-related roles or equivalent experience.
• Master's Degree and 12+ years of experience, or a Bachelor's Degree and 15+ years of experience in business-related roles (preferred).
• 5+ years of people management experience (preferred).
• 10+ years of progressive experience in legal operations, legal technology, or enterprise program delivery in a regulated industry (preferred).
• Demonstrated ability to own and ship technology programs end to end.
• Experience managing a small team including setting priorities, coaching, and talent assessment.
• Experience operating in a large, matrixed global organization with multiple executive stakeholders.
• Ability to translate between legal, engineering, and commercial audiences while navigating ambiguity.
• Familiarity with Microsoft's commercial and legal infrastructure (preferred).
• Hands-on experience with AI legal tools and interest in driving AI adoption at scale (preferred).
• Experience managing vendor partnerships, including security compliance reviews and license governance (preferred).
• Fluency in legal operations concepts such as matter management and outside-counsel governance (preferred).
• Prior work in content governance, communications strategy, or knowledge management (preferred).