This role pays less than
68%
of similar roles. Most pay
$110,227–$154,200
— the shaded band above.
At the midpoint, this role pays about
$117k
versus about
$132k
for comparable roles.
Based on 239 similar postings.
Employer
About Caterpillar
Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing
Caterpillar currently has
62 open roles
on FindRole.
Listed pay typically runs
$131,789–$192,710
across 61 roles with salary data.
The Digital Tech Support Analyst joins a team dedicated to supporting business processes and digital products through technical roadmaps and performance monitoring. This role involves analyzing business requirements, conducting risk assessments, performing root cause analysis, and providing worldwide support for product reliability and durability. The analyst will troubleshoot software issues, develop interim corrective actions, document resolution processes, and create training materials while managing service level agreements. Key responsibilities include communicating client feedback to technology teams and providing expert assistance during dealer visits. Required technical skills include relational database support and querying, creating and running Python scripts, using Postman for API requests, and working with VisionLink, Product Link hardware, and SOS Web Services. The role also requires proficiency in Salesforce, ServiceNow, Azure DevOps, and other ticketing or SaaS platforms to resolve complex field issues.
Deliver technical roadmaps on business processes and applications to support corporate objectives and standards.
Analyze business requirements and identify technical gaps to align with company strategies.
Conduct risk assessments, root cause analyses, and quality assurance for routine issue resolution.
Monitor the performance of digital products and provide high-level support for customer issues.
Investigate significant field issues and obtain resolution commitments to improve product reliability.
Troubleshoot software issues and develop interim corrective actions or temporary workarounds.
Document technical issues and communicate feedback to development teams to improve deliverables.
Create and maintain knowledge base materials and training content for digital products and applications.
What we're looking for
Must have a bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, or a related field.
Must have 2 years of experience as a Tier 2 or Tier 3 Support Analyst, Application Support Specialist, Technical Support Engineer, or related occupation.
Must have experience with relational databases support, querying, and database reporting.
Must have experience creating and running Python scripts.
Must have experience using Postman or other tools to generate and receive API requests and responses.
Must have experience with VisionLink, Product Link hardware, and SOS Web Services.
Must have experience with Salesforce, ServiceNow, Azure DevOps, and other ticketing and SaaS platforms.
ServiceNow
Microsoft 365
Teams
Technical Support
Hardware Infrastructure
Data Analysis
Troubleshooting
Knowledge Management
Call Center Technologies
Asset Management
Remote (New Brunswick, NJ)3 days ago
$94,000–$151,800
Python
SQL
Alteryx
Tableau
Power BI
UiPath
R
SAP – S/4 Hana
JD Edwards
OCR
Machine Learning
Data Lakes
APIs
Data Mining
Data Visualization
Continuous Auditing