Digital Tech Support Analyst

Caterpillar

Quick summary

Work type: On-site
Location: Chicago, IL
Salary: $99,840–$133,810 / yr
Posted: 3 days ago
Closes: Oct 29, 2026
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $166k

This role $117k

$87k most similar roles pay here $224k

This role pays less than 77% of similar roles. Most pay $121,200–$210,675 — the shaded band above. At the midpoint, this role pays about $117k versus about $166k for comparable roles.

Based on 240 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 34 open roles on FindRole.

Listed pay typically runs $128,470–$208,770 across 33 roles with salary data.

Most-posted roles

View all roles at Caterpillar

At a glance

TL;DR · Digital Tech Support Analyst

Role Posting Log in to save

Caterpillar Inc. is hiring a Digital Tech Support Analyst at its Chicago facility to deliver technical roadmaps and support business objectives by analyzing requirements and identifying gaps in technology. This role involves conducting risk assessments, troubleshooting software issues, and developing interim corrective actions while adhering to service level agreements for issue resolution. The analyst will monitor digital product performance, report customer feedback, and communicate improvements through various channels. Key responsibilities include providing worldwide support for digital products, documenting issues, and maintaining a knowledge base. Required skills encompass relational database management, Python scripting, API tool usage, and proficiency in platforms like VisionLink, Product Link, Salesforce, ServiceNow, and Azure DevOps. This position demands expertise in technical analysis and customer service within the heavy machinery industry, ensuring high standards of reliability and durability for digital solutions.

Skills

Python Postman SalesForce ServiceNow AzureDevOps VisionLink ProductLink SOSWebServices RelationalDatabases APIs SQL CI/CD

What you'll do

Analyze business requirements and technical gaps to support strategic objectives.
Conduct risk assessments and root cause analysis for digital products.
Provide worldwide performance support for assigned digital products and applications.
Identify and resolve significant field issues to improve product performance.
Develop interim corrective actions or workarounds for software issues.
Document and follow up on resolution processes with industry and development teams.
Initiate service publications for digital product improvements and temporary fixes.

What we're looking for

Bachelor’s degree in Computer Information Systems, Computer Science, or related field required.
At least 2 years of experience as a Tier 2 or Tier 3 Support Analyst or similar role.
Proficient in relational databases support and querying with database reporting skills.
Experience creating and running Python scripts for automation and data processing.
Familiarity with Postman or equivalent tools for generating and receiving API requests.
Expertise in VisionLink, Product Link hardware, SOS Web Services, SalesForce, Service Now, Azure DevOps.

Similar roles

Lead Digital Technical Specialist

Caterpillar

Chicago, IL +2 3 days ago $128,470–$192,710

Python Java SQL Kafka Docker AWS Azure CI/CD Git PostgreSQL Snowflake Data Warehousing APIs RESTful Services Microservices Scalability Systems Thinking Business Intelligence

Save

Digital Operations Support Analyst

Caterpillar

Chicago, IL 3 days ago $97,530–$158,480

JIRA PowerBI Tableau Mingle Rally Visual Studio Team Services Agile Waterfall PMP Python SQL Microsoft PowerPoint Microsoft Excel Microsoft Word Terraform AWS Kubernetes

Save

Applications Support Technology Lead Analyst

Citi

Remote (Tampa, Florida) 37 days ago $113,840–$170,760

SQL Oracle SQLServer MQ Kafka Python shell_scripting ITIL Grafana Splunk ITRS_Geneos CI/CD automation scripting monitoring observability troubleshooting communication_skills cloud_services databases methodologies

Remote

Save

IT Support Technician

Opendoor

Toronto, Canada 13 days ago

Mac Windows Okta JAMF Google Workspace Slack Microsoft 365 VPN Linear Zoom Teams Google Meet Intune IT service management tools Audio and video platforms Network basics Mobile device management platform Identity and access management tools Customer-obsessed mindset Documentation Automation Process improvement

Hybrid

Save

IT Support Technician

Opendoor

Tempe, AZ 13 days ago

Mac Windows Okta JAMF Google Workspace Slack Microsoft 365 VPN Linear Zoom Teams Intune IT service management tools Audio and video platforms Network basics Mobile device management platform Identity and access management tools Endpoint & asset management Security compliance Documentation Troubleshooting Automation Process improvement

Hybrid

Save

Technology Analyst Specialist

Nationwide

Columbus, OH 8 days ago $95,500–$177,500

Java GitHub Jira R4J Agile Waterfall SDLC AI CI/CD Kubernetes Docker Python PostgreSQL AWS Terraform

Hybrid

Save