Digital Operations Support Analyst

Caterpillar

Closes in 4 days

Quick summary

Work type
On-site
Location
Chicago, IL
Salary
$97,530–$158,480 / yr
Posted
3 days ago
Closes
Jul 6, 2026 (soon)

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $144k
This role $128k
$89k most similar roles pay here $182k

This role pays less than 64% of similar roles. Most pay $114,675–$172,637 — the shaded band above. At the midpoint, this role pays about $128k versus about $144k for comparable roles.

Based on 239 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 34 open roles on FindRole.

Listed pay typically runs $128,470–$208,770 across 33 roles with salary data.

Most-posted roles

View all roles at Caterpillar

At a glance

TL;DR · Digital Operations Support Analyst

As a Digital Operations Support Analyst at Caterpillar, you will join a dynamic Agile team supporting a portfolio of 10 to 15 Dealers in their digital and eCommerce initiatives. Your daily responsibilities include managing support complaints, analyzing data for process improvements, and collaborating with stakeholders to execute digital projects that drive business imperatives. You will leverage tools like Mingle, Visual Studio Team Services, Rally, and JIRA to manage Agile projects, while also using PowerBI or Tableau for data analysis and reporting. This role requires a strong background in Business Analysis, Data Analysis, and Project Management, with experience in both Agile and Waterfall methodologies. Additionally, you will need excellent communication skills to work effectively with internal teams and Dealers, ensuring seamless deployment of digital capabilities that enhance customer experiences and drive business value.

What you'll do

  • Analyze support data and identify trends for process improvements.
  • Develop guidelines for Tier 1 support teams to diagnose and resolve technical issues.
  • Participate in Agile PI Planning sessions for Cat Customer Support.
  • Coordinate enterprise growth by deploying digital capabilities with partners.
  • Manage monthly business reviews with Dealers to understand their needs.

What we're looking for

  • Proven experience as a Business Analyst, Data Analyst, or Project Manager.
  • Experience in Agile project management tools like Mingle, Visual Studio Team Services, Rally, JIRA.
  • Strong data analysis skills using BI tools such as PowerBI or Tableau.
  • Effective communication with internal and external teams including Dealers and stakeholders.
  • Knowledge of both Agile and Waterfall project/program management methodologies.
  • PMP or Agile certification preferred.
  • Basic technical knowledge for supporting and troubleshooting digital products.

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