Applications Support Technology Lead Analyst

Citi

Remote Actively hiring Posted this week
Tampa, Florida Posted 6 days ago $113,840–$170,760 / year
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At a glance

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TL;DR

The Asset Servicing PS team at Citi in Tampa is seeking a senior technical specialist to join the ASPEN Team, focusing on providing high-quality Level 2 support for critical asset servicing platforms. This role involves investigating and resolving complex issues across distributed systems, monitoring system health, and driving continuous improvement initiatives. The ideal candidate will have strong SQL skills, experience with middleware technologies like MQ and Kafka, and proficiency in scripting languages such as Python or shell scripting for automation. They should also be familiar with enterprise monitoring tools and possess excellent communication skills to work effectively with cross-functional teams globally. This position requires a deep understanding of investment banking and asset servicing operations, along with proven experience supporting business-critical applications in a global markets environment.

Skills

SQL Oracle SQLServer MQ Kafka Python shell_scripting ITIL Grafana Splunk ITRS_Geneos CI/CD automation scripting monitoring observability troubleshooting communication_skills cloud_services databases methodologies

What you'll do

  • Provide timely L2 technical support for Asset Servicing platforms to minimize business impact.
  • Investigate and resolve complex application issues across distributed systems.
  • Monitor system health proactively to identify risks and address them before impacting business operations.
  • Lead root cause analysis and post-incident reviews to drive permanent remediation.
  • Develop and maintain high-quality support documentation, runbooks, and knowledge base articles.
  • Drive automation initiatives using scripting and tooling to reduce manual intervention and operational risk.

What we're looking for

  • Proven experience supporting business-critical applications in a global markets environment.
  • Strong SQL skills with experience working with relational databases like Oracle and SQL Server.
  • Experience with middleware and messaging technologies such as MQ and Kafka.
  • Demonstrable scripting ability in Python or shell scripting for automation.
  • Familiarity with enterprise monitoring tools like ITRS Geneos, Splunk, or Grafana.
  • Excellent verbal and written communication skills to translate technical issues effectively.
  • Strong analytical and troubleshooting skills under pressure.

Employer

About Citi

Citi is one of the world’s most trusted financial institutions, proudly serving millions of customers across the United States.

Citi currently has 328 open roles on FindRole.

Listed pay typically runs $125,760–$188,640 across 302 roles with salary data.

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