Digital Employee Experience Senior Engineer, IT Client Services

What you'll do

• Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes to meet three-year transformation objectives.
• Lead a team of analysts to monitor endpoint telemetry and employee sentiment to identify trends and proactive improvement opportunities.
• Translate DEX insights into prioritized remediation initiatives and actionable workstreams for various IT operational support teams.
• Manage the product backlog, define requirements, and prioritize fixes for DEX-driven enhancements to ensure alignment with business priorities.
• Govern change controls, release management, and testing strategies for all DEX-recommended fixes and production deployments.
• Develop and execute communication and change management strategies for major endpoint updates and proactive remediation campaigns.
• Define and report key performance indicators related to employee productivity, automation effectiveness, and technology investment optimization.
• Establish closed-loop processes to ensure DEX insights are converted into measurable actions and continuous roadmap improvements.

What we're looking for

• Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field (preferred).
• 7+ years of experience in DEX Product Management using tools like Nexthink or TeamViewer (preferred).
• 3+ years of experience leading enterprise-wide programs or products across multiple technology and business functions (preferred).
• Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives (preferred).
• Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority (preferred).
• Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes (preferred).
• Exceptional written and verbal communication skills to present recommendations and roadmaps to senior leadership (preferred).
• Experience with ServiceNow management, workflow automations, and MS Office applications (preferred).