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This listing doesn't post a salary. Most similar roles pay
$148,175–$214,500.
Based on 240 similar postings.
Employer
About Cardinal Health
Cardinal Health is a global healthcare services and products company specializing in pharmaceutical distribution, medical products, and supply chain solutions for healthcare providers and pharmacies. Industry: Healthcare Distribution & Services
Cardinal Health currently has
65 open roles
on FindRole.
Listed pay typically runs
$96,300–$137,600
across 27 roles with salary data.
JOB TITLE: Digital Employee Experience Senior Engineer, IT Client Services
The Digital Employee Experience Senior Engineer, IT Client Services joins the IT Client Services team to lead the execution of a multi-year transformation roadmap. This role serves as a strategic leader and technical Product Owner, overseeing a team of analysts to improve employee productivity and reduce digital friction. Key responsibilities include managing the product backlog, governing change controls, and translating telemetry and sentiment data into measurable business outcomes. You will build proactive support models using AI-enabled solutions and self-healing automation. Required skills include experience with ServiceNow management, workflow automations, and MS Office applications. The role solves the business problem of modernizing IT service delivery by converting operational insights into tested remediation actions and targeted experience campaigns to enhance the digital workplace.
Own and lead the Digital Employee Experience (DEX) roadmap, backlog, and governance processes to meet three-year transformation goals.
Lead a team of analysts to monitor endpoint telemetry and employee sentiment to identify proactive improvement opportunities.
Translate DEX insights into prioritized remediation initiatives and actionable workstreams for various IT operational support teams.
Manage the product backlog, define requirements, and prioritize fixes for DEX-driven enhancements.
Partner with engineering teams to govern change controls, testing strategies, and production deployments for recommended fixes.
Develop and execute communication and change management strategies for major endpoint updates and proactive remediation campaigns.
Drive targeted digital experience campaigns to educate employees and improve technology adoption and productivity.
Define and report key performance indicators related to employee productivity, automation effectiveness, and technology investment optimization.
What we're looking for
Bachelor's degree in Information Technology, Business Administration, Engineering, Information Systems, or a related field (preferred).
7+ years of experience in Product Management, Digital Employee Experience, End User Computing, IT Service Management, Employee Experience, Technology Operations, or Digital Transformation (preferred).
3+ years of experience leading enterprise-wide programs or products that span multiple technology and business functions (preferred).
Demonstrated experience developing and executing strategic roadmaps, product backlogs, and multi-year transformation initiatives (preferred).
Proven ability to lead large-scale initiatives through influence, collaboration, and stakeholder alignment without direct authority (preferred).
Experience translating business objectives into technical requirements, operational execution plans, and measurable outcomes (preferred).
Exceptional written and verbal communication skills to present recommendations and roadmaps to senior leadership (preferred).
Experience with ServiceNow management, workflow automations, and MS Office applications (preferred).
Digital Experience Monitoring (DEX)
Telemetry
SQL
Data Analytics
Dashboarding
ITSM Platforms
KPI Development
Root Cause Analysis
Data Integration
Automation
Microsoft 365
AI
Data Solution Architecture
Endpoint Telemetry
Digital Experience Design
AI
Digital Workplace
Endpoint Management
DEX
IT Service Management
Enterprise Architecture
Cloud
Security
Compliance
Product Lifecycle Management
Collaboration Platforms
Managed Services
Reference Architecture
IT Operations
Hybrid Work
Software Deployment