below marketmost similar roles pay hereabove market
This role pays less than
94%
of similar roles. Most pay
$117,085–$181,300
— the blue band above.
At the midpoint, this role pays about
$100k
versus about
$149k
for comparable roles.
Based on 240 similar postings.
Employer
About Sony Group Corporation
Sony Group Corporation is a Tokyo-based multinational conglomerate and a leading global entertainment and technology company.
Sony Group Corporation currently has
24 open roles
on FindRole.
Listed pay typically runs
$157,000–$190,000
across 15 roles with salary data.
The Analyst, Digital Employee Experience (DEX) Operations & Analytics supports the End User Support & Productivity organization by leveraging data and analytics to improve employee experience and operational decision-making. You will work closely with leadership and engineering teams to transform endpoint, application, and sentiment data into actionable insights. Key responsibilities include managing DEX platform enhancements, developing dashboards, and performing ticket audits to identify recurring support patterns. You will use SQL, NQL queries, and reporting tools like Power BI or Tableau to monitor device health, connectivity, and software adoption. The role focuses on transitioning the support model toward a proactive, AI-enabled framework by identifying automation opportunities and establishing experience baselines. You will also maintain documentation, provide training to champions, and produce executive-level scorecards to measure business value.
Manage the development of the DEX platform by handling enhancement requests, reporting needs, and use-case opportunities.
Analyze endpoint, application, and employee sentiment data to identify trends impacting productivity and technology experience.
Develop and maintain operational dashboards, executive scorecards, and DEX performance reports using SQL and reporting tools.
Audit support tickets to identify recurring issues, process inefficiencies, and opportunities for proactive remediation.
Monitor platform utilization and data quality to ensure effective reporting and DEX program maturity.
Translate technical data into clear, leadership-ready insights and recommendations for executive presentations.
Identify opportunities for automation and self-service by analyzing support data and DEX insights.
Document SOPs, KPI definitions, and reporting methodologies to maintain data consistency and operational standards.
What we're looking for
Bachelor's degree or currently completing a degree in Computer Science, Data Analytics, Information Systems, Business Analytics, Economics, Engineering, or a related field.
Strong analytical and problem-solving skills to identify trends and patterns within large datasets.
Experience with SQL querying and data analysis.
Experience creating dashboards, reports, or data visualizations.
Strong Microsoft 365 skills, including Excel, PowerPoint, and Teams.
Excellent written and verbal communication skills.
Strong organizational and documentation skills.
Ability to manage multiple priorities and work independently with limited supervision.
Familiarity with Digital Employee Experience (DEX) concepts or platforms (preferred).
Familiarity with IT Service Management (ITSM) concepts, ticketing systems, and support operations (preferred).
Experience with Power BI, Tableau, or similar reporting platforms (preferred).
Exposure to service desks, endpoint management, workplace technology, or enterprise IT environments (preferred).
Understanding of Microsoft technologies, including Microsoft 365, Intune, Entra ID, Teams, and Windows (preferred).
Interest in AI, automation, proactive support models, and employee experience improvement (preferred).
Microsoft Intune
MECM/SCCM
Windows Autopilot
PowerShell
Microsoft Teams
Active Directory
Microsoft Entra ID
Group Policy
Windows 11
Microsoft 365
Crestron
Mobile Device Management
Digital Signage
Asset Tracking
Incident Triage