Digital Employee Experience Analyst

What you'll do

• Administer Nexthink modules, dashboards, campaigns, investigations, and automated remediations.
• Build experience scorecards and create visualizations that translate telemetry into actionable insights.
• Ensure data quality, tagging accuracy, and proper configuration across hardware, OS, and applications.
• Analyze performance, stability, and behavior patterns to identify trends and root causes.
• Translate complex technical findings into clear narratives for leadership and engineering teams.
• Form hypotheses, test improvements, and measure effects on experience scores.
• Partner with internal teams to design user-focused solutions based on employee friction patterns.
• Monitor technology performance trends to proactively reduce friction and prevent recurring issues.

What we're looking for

• 1-2 years of hands-on experience with Nexthink administration, investigations, dashboards, campaigns, and automated remediation.
• 4-10 years of experience in a Data Analysis role.
• Solid understanding of Windows and/or macOS environments and endpoint performance metrics.
• Strong analytical skills for working with large datasets and translating data into human-centered insights.
• Superb communication and collaboration skills to share technical findings with leadership and engineering teams.
• 2+ years in DEX, EUC/endpoint engineering, IT operations, or related fields (preferred).
• Scripting experience in PowerShell or Python (preferred).
• Familiarity with ITSM/ITIL practices, telemetry platforms, or UX research (preferred).