Developer Advocate, Service Management

What you'll do

• Act as a subject matter expert for service management, incident response, and workflow automation.
• Create technical content including demos, blogs, webinars, and research reports to build brand reputation.
• Partner with product engineering teams to build compelling product demos.
• Coach internal engineering teams on effective communication and presentation techniques.
• Interface with open source communities to drive market messaging and develop new integrations.
• Contribute to the product through bug reporting, documentation, and code contributions.

What we're looking for

• 5+ years of experience as a Platform Engineer, Site Reliability Engineer, DevOps Engineer, or Software Developer.
• Hands-on experience as an on-call/incident responder running production systems in complex IT environments.
• Strong understanding of core service-management practices including incident response, on-call, post-incident reviews, and SLOs.
• 2+ years of experience in storytelling and creating compelling content such as written content, speaking at conferences, or leading workshops.
• Publicly available writing samples, blog posts, demos, or recordings of presentations on technical topics.
• Proficiency in at least one scripting and programming language such as Node.js, Python, Go, or bash.
• Familiarity with working with APIs and modern infrastructure such as IaaS cloud services and containers.
• Hands-on ITSM platform experience with ServiceNow or Jira Service Management (preferred).