Service Delivery Manager

General Dynamics

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Arlington, VA
Salary
$128,039–$173,229 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $191k
This role $151k
$116k most similar roles pay here $241k

This role pays less than 78% of similar roles. Most pay $152,977–$229,150 — the shaded band above. At the midpoint, this role pays about $151k versus about $191k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1245 open roles on FindRole.

Listed pay typically runs $121,550–$150,385 across 1069 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Service Delivery Manager

The Service Delivery Manager joins the Infrastructure Services Contract team to provide management and technical direction for over 140 technical resources supporting more than 20 different data center technology stacks. This role involves overseeing all engineering resources and projects, managing relationships with key business customers, and translating complex requirements into technical solutions. The manager is responsible for program costs, schedules, and performance while providing mentorship and guidance to team members. Key responsibilities include managing large-scale server environments, disaster recovery failover, and 24/7 incident management command centers. Required skills include Enterprise IT, Planning, Services Management, and ITIL v4 standards. The candidate must navigate complex infrastructure involving IBM mainframes with z/OS, Windows, VMware, UNIX, Solaris, and Red Hat Linux systems while ensuring compliance with FedRAMP and FISMA standards within a large-scale data center environment.

What you'll do

  • Manage technical direction and oversight for 140+ personnel supporting over 20 different data center technology stacks.
  • Oversee all engineering resources, projects, and program phases from inception through completion.
  • Act as the primary customer contact to lead review sessions regarding cost, schedule, and technical performance.
  • Manage large-scale infrastructure including server consolidation, virtualization, storage migrations, and 24/7 incident management.
  • Translate complex business requirements into technical implementation plans and software solutions.
  • Provide mentorship, career development, and technical guidance to team members and supervisors.
  • Lead the recruitment and hiring process for new team members.
  • Coordinate the preparation of proposals, operating budgets, and contract negotiations.

What we're looking for

  • U.S. Citizenship is required.
  • A Bachelor's degree or equivalent is required.
  • 10+ years of relevant experience is required.
  • 8+ years of Information Technology Service Management (ITSM) experience is required.
  • Experience managing large, complex server environments and infrastructure is required.
  • FedRAMP and/or FISMA experience is required.
  • ITIL v4 certification (preferred).

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