Service Delivery Manager

General Dynamics

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Arlington, VA
Salary
$128,039–$173,229 / yr
Posted
48 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $151k
$117k $233k
below market most similar roles pay here above market

This role pays less than 76% of similar roles. Most pay $153,375–$219,625 — the blue band above. At the midpoint, this role pays about $151k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1351 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1176 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Service Delivery Manager

The Service Delivery Manager joins the Infrastructure Services Contract team to provide management and technical direction for over 140 technical resources supporting more than 20 different data center technology stacks. This role involves overseeing all engineering resources and projects, managing relationships with key business customers, and delivering software solutions that meet specific business needs. Key responsibilities include directing program phases from inception to completion, managing costs and schedules, and providing mentorship to team members. The position requires expertise in Enterprise IT, Planning, and Services Management, specifically utilizing ITIL v4 standards. Candidates must demonstrate experience with IBM mainframe z/OS, Windows, VMware, UNIX, Solaris, and Red Hat Linux. The work involves managing complex data center environments, including server consolidation, virtualization, storage migrations, and 7x24 major incident management for national services.

What you'll do

  • Manage the relationship with key business customers to understand their needs and deliver appropriate software solutions.
  • Provide technical direction and mentorship to a team of over 140 technical resources.
  • Direct all phases of programs from inception through completion, including cost, schedule, and technical performance.
  • Act as the primary customer contact for program activities and lead regular program review sessions.
  • Coordinate the preparation of proposals, business plans, operating budgets, and contract specifications.
  • Oversee the management of complex data center environments including servers, storage, networking, and security.
  • Lead the recruitment and hiring of new team members with input from existing staff.
  • Monitor adherence to master plans and schedules while identifying and resolving program problems.

What we're looking for

  • Must be a U.S. Citizen.
  • Must possess a BI Full 6C (T4) public trust.
  • Must have a Bachelor's degree or equivalent.
  • Must have 10+ years of related experience.
  • Must have 8+ years of Information Technology Service Management (ITSM) experience.
  • Must have experience managing and delivering cloud-based managed services via fixed unit prices.
  • Must have experience managing large-scale data centers, including mainframe, storage, and networking.
  • ITIL v4 certification (preferred).

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