Junior Help Desk Specialist

Leidos

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: McLean, VABethesda, MD
Employment: Full-time
Posted: 3 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $129k

$93k $165k

below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $104,622–$153,387.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 399 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 331 roles with salary data.

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At a glance

TL;DR · Junior Help Desk Specialist

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The Jr. Help Desk Specialist joins the Analysis Solutions Business Area within the Intelligence Sector. This role provides customer service representative support for Service Desk operations, where the primary responsibility involves interacting with customers to handle service inquiries and problems. The specialist will implement, troubleshoot, and maintain IT systems, distinguishing isolated user problems from enterprise-wide issues. Day-to-day tasks include collecting data, conducting analysis, and implementing solutions for incident tickets. The position requires proficiency with desktop software applications, web browsing, and client software, alongside IT Service Management tools such as JIRA, ServiceNow, or Remedy. The work involves supporting complex domains including Security Engineering, Computer Network Operations, Mission Software, Analytical Methods and Modeling, Signals Intelligence, and Cryptographic Key Management to resolve technical issues across phone, remote, and hands-on hardware environments.

Skills

IT Service Management JIRA ServiceNow Remedy Security Engineering Computer Network Operations Cryptographic Key Management Signals Intelligence Desktop Software Web Browsing Client Software Physical Cabling

What you'll do

Interact with customers to handle service inquiries and technical problems.
Implement, troubleshoot, and maintain various IT systems.
Distinguish isolated user problems from enterprise-wide application or system issues.
Coordinate with stakeholders to collect data and develop solutions for incident tickets.
Identify and implement corrective actions to initiate effective repairs or returns.
Analyze recurring problems and initiate solutions to prevent future occurrences.
Perform physical tasks including lifting IT equipment and crawling under desks for cabling.

What we're looking for

Must have an active TS/SCI with a polygraph.
Must have a Bachelor's degree and 2 or more years of relevant experience, or a Master's degree with less than 2 years.
Will consider additional work experience in lieu of a degree.
Must have experience providing IT support across phone, remote, and hands-on hardware environments.
Must have experience troubleshooting issues in a fast-paced, growing environment.
Must have strong oral and written communication skills and command of the English language.
Must have the ability to lift and move IT equipment up to 30–50 lbs.
Must be familiar with desktop software and IT Service Management software such as JIRA, ServiceNow, or Remedy.