Desktop Support Technician

L3Harris

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Rochester, NY
Salary
$68,500–$127,000 / yr
Posted
2 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $130k
This role $98k
$57k most similar roles pay here $171k

This role pays less than 78% of similar roles. Most pay $99,300–$160,400 — the shaded band above. At the midpoint, this role pays about $98k versus about $130k for comparable roles.

Based on 240 similar postings.

Employer

About L3Harris

L3Harris Technologies is a US aerospace and defense technology company providing space and airborne systems, communications, electronic warfare, and missile propulsion solutions for government and commercial customers.

L3Harris currently has 513 open roles on FindRole.

Listed pay typically runs $106,500–$197,500 across 190 roles with salary data.

Most-posted roles

View all roles at L3Harris

At a glance

TL;DR · Desktop Support Technician

Desktop Support Technician The Desktop Support Technician provides advanced on-site technical assistance at a manufacturing and engineering facility to resolve complex hardware, software, and network issues. This role involves supporting escalations from Level 1 support while optimizing systems to ensure data integrity and prevent downtime in a dynamic production environment. Key responsibilities include troubleshooting desktops, laptops, printers, and scanners; installing enterprise applications like Microsoft Office 365 and SAP; and managing specialized engineering tools such as CAD/CAM software. The technician manages network configurations involving LAN/WAN, switches, routers, firewalls, and industrial systems including PLCs, SCADA, and IoT networks. Required skills include proficiency in TCP/IP, VLANs, VPNs, and cybersecurity fundamentals. The role addresses the critical need to integrate IT solutions with manufacturing operations while maintaining compliance with ISO 9001 standards and NIST cybersecurity frameworks.

What you'll do

  • Resolve complex hardware, software, and network issues escalated from Level 1 support.
  • Install, configure, and upgrade enterprise applications, engineering tools, and advanced operating systems.
  • Diagnose and resolve network problems involving LAN/WAN configurations, firewalls, and industrial control systems like PLCs and SCADA.
  • Perform proactive system maintenance including patch management, performance tuning, and security audits.
  • Maintain audiovisual and collaboration systems for design reviews and virtual meetings.
  • Document IT incidents, resolutions, and system changes within the ticketing system.
  • Provide training and mentorship to Level 1 technicians and end-users on technical tools and security.
  • Manage IT inventory, asset lifecycles, and procurement processes for manufacturing and engineering needs.

What we're looking for

  • Must have a High School Diploma or equivalent and at least 8 years of relevant experience.
  • Must have an Associate's Degree with at least 4 years of related experience.
  • Ability to obtain a security clearance (U.S. citizenship required).
  • Advanced proficiency in troubleshooting hardware, software, and network issues (preferred).
  • Solid knowledge of networking protocols and cybersecurity fundamentals (preferred).
  • Experience with ticketing systems, remote management tools, and monitoring software (preferred).
  • Familiarity with manufacturing technologies including ERP, MES, SCADA, and industrial automation (preferred).
  • Strong analytical skills and ability to communicate technical concepts to non-technical stakeholders (preferred).

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