Deskside Services Lead

Cognizant

Confirmed live today High trust

Quick summary

Work type: On-site
Location: Cincinnati, OHStamford, CTAlpharetta, GA
Salary: $90,000–$115,000 / yr
Posted: 10 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $162k

This role $102k

$76k $223k

below market most similar roles pay here above market

This role pays less than 92% of similar roles. Most pay $130,770–$192,850 — the blue band above. At the midpoint, this role pays about $102k versus about $162k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 397 open roles on FindRole.

Listed pay typically runs $100,000–$135,000 across 262 roles with salary data.

Most-posted roles

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At a glance

TL;DR · Deskside Services Lead

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The Deskside Services Lead joins the Cloud, Infrastructure, and Security Services Practice to drive workplace and operational transformation. In this leadership role, you will manage team rostering, capacity planning, and performance management while overseeing hardware diagnostics and repairs for laptops, desktops, printers, and peripherals. Daily responsibilities include L2 troubleshooting for Windows 10/11 and macOS, endpoint management via Intune and SCCM, and managing Active Directory and Entra ID. You will utilize ServiceNow, Remedy, or Jira Service Management to handle incident, problem, and change management following ITIL practices. Technical requirements include expertise in Dell, Lenovo, and Chromebook hardware, plus networking fundamentals like TCP/IP and VPNs. You will ensure SLA compliance and security through antivirus, EDR, and BitLocker encryption while supporting VIP users.

Skills

Windows macOS SCCM Active Directory Entra ID Microsoft 365 Intune ServiceNow ITIL TCP/IP DNS DHCP VPN iOS Android MDM BitLocker EDR Jira Service Management Remedy Chromebook Dell Lenovo

What you'll do

Perform L2 troubleshooting and administration for Windows 10/11 and macOS systems.
Conduct hardware diagnostics and repairs for laptops, desktops, printers, and peripherals.
Manage endpoints using Microsoft 365, Active Directory, Intune, and SCCM.
Provide remote support for mobile devices and manage network fundamentals like VPN and Wi-Fi.
Oversee endpoint security including antivirus, EDR, encryption, and patching.
Manage SLAs, KPIs, and reporting using ITSM tools like ServiceNow.
Lead team operations including rostering, capacity planning, and performance management.
Manage major incidents and technical escalations under high-pressure situations.

What we're looking for

Proficiency in Windows 10/11, macOS, and hardware diagnostics for laptops, desktops, printers, and peripherals.
Experience with Microsoft 365, Active Directory/Entra ID, and Intune/SCCM for endpoint management and imaging.
Knowledge of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Experience with remote support tools, mobile device support (iOS/Android), and MDM.
Proficiency in endpoint security basics such as antivirus/EDR, BitLocker encryption, and patching.
Expertise in ITSM tools like ServiceNow, Remedy, or Jira Service Management and ITIL practices.
Experience in SLA/KPI management, reporting, dashboarding, and vendor/warranty management.
Proven leadership skills in team management, rostering, capacity planning, coaching, and performance management.

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