Customer Success Manager

Arm Holdings

Confirmed live 2 days ago High trust
Hybrid

Quick summary

Work type
Hybrid
Location
San Jose, CA
Salary
$262,700–$355,400 / yr
Posted
46 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $208k
This role $309k
$134k most similar roles pay here $379k

This role pays more than 99% of similar roles. Most pay $176,193–$240,625 — the shaded band above. At the midpoint, this role pays about $309k versus about $208k for comparable roles.

Based on 240 similar postings.

Employer

About Arm Holdings

Arm Holdings plc is a leading British semiconductor and software design firm, established in 1990 and recognized for developing energy-efficient processor architectures that power nearly all smartphones and a vast range of IoT and computing devices.

Arm Holdings currently has 39 open roles on FindRole.

Listed pay typically runs $208,450–$282,050 across 38 roles with salary data.

Most-posted roles

View all roles at Arm Holdings

At a glance

TL;DR · Customer Success Manager

As a Customer Success Manager within the Strategic Account Team, you will serve as a trusted advisor to drive the technological and strategic success of large hyperscaler partners. You will lead complex cross-functional engagements involving engineering, architecture, silicon, software, and platform teams to accelerate the adoption of Arm technologies across next-generation cloud and AI infrastructure. Your daily responsibilities include managing program governance, leading executive business reviews, tracking delivery milestones, and resolving technical or operational blockers. The role requires a background in engineering or computer science with experience in silicon programs involving CPUs, semiconductors, and data center technologies. You will utilize skills in IP and SoC development lifecycles, hardware/software co-development, and system integration to ensure successful deployment across cloud infrastructure while advocating for customer requirements within the organization.

What you'll do

  • Serve as the primary program management lead for strategic hyperscaler accounts to drive Arm technology adoption.
  • Lead complex cross-functional engagements across engineering, architecture, software, and operations teams.
  • Conduct program reviews and executive business reviews to align on goals, risks, and success metrics.
  • Own customer success plans, project dashboards, and delivery tracking across multiple workstreams.
  • Coordinate execution across internal business units and ecosystem partners to ensure timely delivery of commitments.
  • Identify and resolve technical, operational, and interpersonal blockers that impact customer success.
  • Act as the voice of the customer internally to drive prioritization for key hyperscaler requirements.
  • Partner with Account Managers to identify opportunities for expanded adoption and long-term strategic growth.

What we're looking for

  • Bachelor's degree in Engineering, Computer Science, or a related technical field.
  • 5 to 7 years of experience in Technical Program/Project Management, Applications Engineering, or Strategic Program Management.
  • Experience leading large-scale silicon programs involving CPUs, semiconductors, cloud infrastructure, AI systems, or data center technologies.
  • Strong understanding of IP and SoC development lifecycles, hardware/software co-development, and system integration.
  • Proven ability to engage effectively with both engineering teams and executive-level customers.
  • Familiarity with Arm architecture, solutions, tools, and the broader ecosystem.
  • Knowledge of cloud native software stacks, operating systems, virtualization, AI/ML frameworks, and datacenter operations.
  • Program management certifications are preferred.

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