Customer Success Manager (Silicon)

What you'll do

• Serve as the primary program management lead for strategic hyperscaler accounts to drive Arm technology adoption.
• Lead complex cross-functional engagements across engineering, architecture, software, and operations teams.
• Conduct governance meetings and executive business reviews to align on goals, risks, and success metrics.
• Manage customer success plans, program dashboards, and delivery tracking across multiple workstreams.
• Coordinate execution across internal business units and ecosystem partners to ensure timely delivery of commitments.
• Identify and resolve technical, operational, and interpersonal blockers that impact customer success.
• Act as the voice of the customer to drive internal prioritization for hyperscaler requirements.
• Partner with Account Managers to identify opportunities for expanded adoption and long-term strategic growth.

What we're looking for

• Bachelor's degree in Engineering, Computer Science, or a related technical field.
• 5 to 7 years of experience in Technical Program/Project Management, Applications Engineering, or Strategic Program Management.
• Experience leading large-scale silicon programs involving CPUs, semiconductors, cloud infrastructure, AI systems, or data center technologies.
• Strong understanding of IP and SoC development lifecycles, hardware/software co-development, and system integration.
• Excellent collaboration, management, and influencing skills for engaging with both engineering and executive levels.
• Outstanding interpersonal, communication, and analytical abilities to manage priorities effectively.
• Familiarity with Arm architecture, solutions, tools, and ecosystem (preferred).
• Understanding of cloud native software stacks, operating systems, virtualization, AI/ML frameworks, and program management certifications (preferred).