Cloud Operations Analyst

Caterpillar

Confirmed live yesterday High trust
Closes in 2 days

Quick summary

Work type
On-site
Location
Chicago, ILPeoria, ILIrving, TX
Salary
$97,530–$146,290 / yr
Posted
9 days ago
Freshness
Confirmed live yesterday
Closes
Sep 13, 2026 (soon)

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k
This role $122k
$85k most similar roles pay here $210k

This role pays less than 77% of similar roles. Most pay $126,750–$190,000 — the shaded band above. At the midpoint, this role pays about $122k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 62 open roles on FindRole.

Listed pay typically runs $131,789–$192,710 across 61 roles with salary data.

Most-posted roles

View all roles at Caterpillar

At a glance

TL;DR · Cloud Operations Analyst

As a Cloud Operations Analyst, you will provide platform stability and production support for cloud-based services including on-call support, incident management, and operational readiness. You will manage the full lifecycle of incident tickets, perform root cause analysis, develop actionable runbooks, and lead knowledge transfer sessions to ensure team readiness. The role involves coordinating technical resolutions across multiple teams while ensuring reliability through monitoring, alerting, and security best practices for Azure services and Helios cloud APIs. Required skills include experience with ServiceNow, KQL, Application Insights, Log Analytics, Apigee, Kibana, AppDynamics, and ThousandEyes. Preferred qualifications include Python or PowerShell scripting, API testing tools like Postman or curl, and familiarity with Entra ID and identity platforms. You will solve complex technical issues within multi-region cloud environments to maintain high availability for customer-facing production services.

What you'll do

  • Manage incident tickets through the full lifecycle from initial triage to final resolution.
  • Respond to and manage production incidents impacting Azure services and Helios cloud APIs.
  • Perform root cause analysis and track follow-up actions to improve system reliability.
  • Develop, maintain, and improve actionable runbooks for operational support teams.
  • Monitor platform health using tools like Application Insights, Log Analytics, and Kibana.
  • Lead knowledge transfer sessions to prepare support teams for production environments.
  • Drive continuous improvements in operational readiness across cloud platforms.
  • Coordinate technical resolutions between engineering, product, and operations teams.

What we're looking for

  • Experience troubleshooting production-grade, customer-facing platforms in complex, multi-team environments.
  • Proficiency in managing incidents end-to-end using ServiceNow within enterprise ITSM frameworks.
  • Hands-on experience with Azure monitoring tools including Application Insights, Log Analytics/KQL, and Azure Monitor.
  • Experience with observability platforms such as Apigee, Kibana, AppDynamics, and ThousandEyes.
  • Proficiency in scripting with Python and/or PowerShell to build automation and runbooks-as-code.
  • Experience with API testing tools like Bruno, Postman, or curl and REST integrations.
  • Familiarity with identity platforms including Entra ID, Azure B2C, IAM/IdentityIQ, PingFederate, and MFA.
  • Ability to trace issues to source code and CI/CD pipelines across distributed services.

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