This role pays less than
79%
of similar roles. Most pay
$160,187–$215,025
— the shaded band above.
At the midpoint, this role pays about
$152k
versus about
$188k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
557 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 537 roles with salary data.
The Customer Experience Program Manager II joins the Azure Capacity team to ensure first-party services and prioritized workloads have necessary cloud resources. This role sits at the intersection of customer experience, capacity management, technical program execution, and systems transformation. You will manage capacity planning and supportability activities across Azure regions while monitoring customer experience metrics and operational data to identify trends and risks. Day-to-day responsibilities include collaborating with engineering, product, infrastructure, and forecasting teams to resolve blockers, improve resource allocation, and develop requirements for scalable decision-making tools. The role requires proficiency in analytics and reporting tools such as Microsoft Power BI and Structured Query Language (SQL). You will use data, analytics, and customer signals to solve complex capacity management problems, manage demand, and optimize infrastructure processes to ensure a reliable and seamless experience for the growing customer base.
Manage capacity planning and supportability for first-party services across prioritized Azure regions.
Monitor customer experience metrics and operational data to identify trends and risks.
Improve systems, tools, and processes to support efficient demand management and decision-making.
Resolve capacity-related blockers that impact customer onboarding, growth, and service delivery.
Provide insights and recommendations to field organizations to optimize resource planning.
Translate customer and operational challenges into prioritized process and workflow improvements.
Use data analytics and customer signals to drive informed decisions and improve operations.
What we're looking for
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field and 2+ years of experience in engineering, product/technical program management, data analysis, or product development.
Ability to pass the Microsoft Cloud Background Check every two years.
Master's Degree and 3+ years of experience in engineering, product/technical program management, data analysis, or product development (preferred).
Bachelor's Degree and 5+ years of experience in engineering, product/technical program management, data analysis, or product development (preferred).
2+ years of experience managing cross-functional and/or cross-team projects to deliver business or customer outcomes (preferred).
Demonstrated experience identifying customer or operational challenges and translating insights into prioritized process, system, or workflow improvements (preferred).
Experience using data, analytics, and customer signals to identify trends, drive decision making, and improve operational effectiveness (preferred).
Proficiency using analytics and reporting tools such as Microsoft Power BI, SQL, or similar technologies (preferred).