This role pays more than
61%
of similar roles. Most pay
$173,126–$230,625
— the shaded band above.
At the midpoint, this role pays about
$209k
versus about
$202k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
557 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 537 roles with salary data.
As a Principal Customer Experience Program Manager, you will join a team at the intersection of customer experience, Azure capacity, and operational excellence. You will manage the Azure Data and Database customer experience portfolio by translating customer, operational, telemetry, and capacity signals into strategic actions to improve availability and reliability. Your daily work involves building scalable systems, demand signal management mechanisms, and agent-assisted workflows to replace manual processes with automated solutions at cloud scale. You will collaborate across engineering, product management, capacity planning, and support teams to influence investment priorities and mitigate risks. The role requires expertise in cloud infrastructure, capacity planning, demand forecasting, and large-scale distributed systems. You will utilize data analysis and customer insights to drive durable solutions for the Azure platform while communicating complex trade-offs and progress to senior leadership and cross-organizational stakeholders.
Translate customer, operational, and telemetry signals into strategic actions to improve capacity availability and reliability.
Define portfolio-level strategy, operating models, and governance for Azure capacity management across various services and regions.
Build scalable mechanisms for demand signal management, prioritization, risk mitigation, and stakeholder communications.
Transform manual processes into system-led and agent-assisted workflows to improve efficiency at scale.
Identify emerging risks and gaps to develop durable solutions that address root causes.
Communicate insights, risks, and strategic recommendations to senior leaders and cross-organizational stakeholders.
What we're looking for
Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development.
Ability to pass the Microsoft Cloud Background Check and meet other required security screening requirements.
Master's Degree and 8+ years of experience in engineering, product/technical program management, data analysis, or product development (preferred).
Bachelor's Degree and 12+ years of experience in engineering, product/technical program management, data analysis, or product development (preferred).
5+ years of experience managing cross-functional or cross-team projects (preferred).
3+ years of experience synthesizing customer, operational, and business signals to identify strategic opportunities and influence roadmap priorities (preferred).
Experience using data and customer insights to prioritize investments and improve customer experience or operational efficiency (preferred).
Experience with cloud infrastructure, capacity planning, demand forecasting, and large-scale distributed systems (preferred).
Azure
SQL
Power BI
Data Analysis
Capacity Planning
Demand Management
Technical Program Management
Analytics
Reporting Tools
Systems Transformation
Forecasting