Customer Architect

Elastic

Confirmed live yesterday High trust

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Work type
On-site
Location
—
Posted
34 days ago
Freshness
Confirmed live yesterday

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Salary context

How this pay compares to similar roles

Similar $194k
$130k most similar roles pay here $251k

This listing doesn't post a salary. Most similar roles pay $160,590–$226,925.

Based on 240 similar postings.

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About Elastic

Elastic is the company behind Elasticsearch and the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash). It sells search, observability, and security products built on that search engine, primarily through its Elastic Cloud managed service.

Elastic currently has 51 open roles on FindRole.

Listed pay typically runs $133,100–$210,600 across 49 roles with salary data.

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At a glance

TL;DR · Customer Architect

As a Customer Architect, you will serve as a trusted technical advisor to ensure customers successfully adopt and scale the Elastic Search AI Platform. You will work closely with account teams and service groups to define Technical Success Plans that align customer business goals with specific product capabilities. Your daily responsibilities include onboarding clients, identifying and removing technical frictions, and translating complex business needs into actionable technical requirements to drive consumption. The role requires expertise in key IT domains including Observability, Cybersecurity, and Enterprise Search. You will utilize the Elastic stack, specifically Elasticsearch, Logstash, and Kibana, to solve problems related to search, security, and observability. This position demands strong communication skills and a hands-on approach to technical consulting, ensuring customers achieve their desired outcomes while navigating the complexities of managing structured and unstructured data at scale.

What you'll do

  • Create detailed Technical Success Plans to map out optimal product deployment and usage for each customer.
  • Act as a trusted technical advisor to align Elastic solutions with specific customer business goals.
  • Identify and eliminate technical frictions to ensure smooth onboarding and adoption of the platform.
  • Translate complex customer business needs into actionable technical requirements for Elastic products.
  • Monitor customer consumption patterns to proactively suggest upgrades and enhancements that drive growth.
  • Collaborate with internal teams to deliver personalized, high-quality solutions tailored to unique client needs.
  • Identify expansion opportunities within the existing portfolio to increase annual recurring revenue.
  • Provide ongoing technical coverage and support to ensure customers achieve their desired outcomes.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (preferred).
  • Validated experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  • Hands-on experience with Elastic solutions or equivalent technologies.
  • Experience with Observability, Security, Enterprise Search, or the Elastic stack (preferred).
  • Excellent communication and presentation skills.
  • Strong social skills to establish relationships with customers and team members.
  • Demonstrated problem-solving skills and a track record of delivering innovative solutions.
  • Ability to lead multiple projects simultaneously and meet deadlines.

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