Senior Customer Architect

Elastic

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
—
Salary
$107,500–$170,100 / yr
Posted
61 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $199k
This role $139k
$91k most similar roles pay here $258k

This role pays less than 92% of similar roles. Most pay $161,812–$235,750 — the shaded band above. At the midpoint, this role pays about $139k versus about $199k for comparable roles.

Based on 240 similar postings.

Employer

About Elastic

Elastic is the company behind Elasticsearch and the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash). It sells search, observability, and security products built on that search engine, primarily through its Elastic Cloud managed service.

Elastic currently has 44 open roles on FindRole.

Listed pay typically runs $159,800–$252,800 across 43 roles with salary data.

Most-posted roles

View all roles at Elastic

At a glance

TL;DR · Senior Customer Architect

As a Sr. Customer Architect, you will serve as a trusted technical advisor to ensure customers successfully adopt and derive value from the Elastic platform. You will work alongside field and service teams to define Technical Success Plans, which act as roadmaps for optimal solution deployment and consumption. Your daily responsibilities include identifying and eliminating technical frictions, translating business needs into technical requirements, and proactively suggesting upgrades to meet customer goals. The role requires expertise in key IT domains including Observability, Cybersecurity, and Enterprise Search. You will utilize the Elastic stack, specifically Elasticsearch, Logstash, and Kibana, to solve complex data challenges. Ideal candidates possess a background in cloud-based software solutions and demonstrate strong communication skills to bridge the gap between customer objectives and technical implementation while fostering long-term relationships and ensuring sustained usage of the platform.

What you'll do

  • Create detailed Technical Success Plans to map out optimal product deployment and consumption for customers.
  • Act as a trusted technical advisor to align Elastic solutions with specific customer business goals.
  • Identify and eliminate technical frictions to ensure smooth onboarding and adoption of the platform.
  • Translate complex customer business needs into actionable technical requirements for implementation.
  • Monitor customer usage patterns to proactively suggest upgrades and enhancements that drive increased consumption.
  • Collaborate with internal teams to provide ongoing technical coverage and identify opportunities for account expansion.
  • Serve as a hands-on technical authority to deliver personalized solutions for unique customer needs.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (preferred).
  • Experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  • Hands-on experience with Elastic solutions or equivalent technologies.
  • Experience with Observability, Cybersecurity, and Enterprise Search domains.
  • Experience with the Elastic stack including Elasticsearch, Logstash, and Kibana (preferred).
  • Excellent communication and presentation skills.
  • Strong social skills to establish relationships with customers and team members.
  • Demonstrated problem-solving skills and ability to manage multiple projects simultaneously.

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