Senior Customer Architect

Elastic

Confirmed live today High trust

Quick summary

Work type
On-site
Location
—
Salary
$107,500–$170,100 / yr
Posted
15 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $197k
This role $139k
$91k most similar roles pay here $258k

This role pays less than 90% of similar roles. Most pay $157,412–$235,750 — the shaded band above. At the midpoint, this role pays about $139k versus about $197k for comparable roles.

Based on 240 similar postings.

Employer

About Elastic

Elastic is the company behind Elasticsearch and the Elastic Stack (Elasticsearch, Kibana, Beats, and Logstash). It sells search, observability, and security products built on that search engine, primarily through its Elastic Cloud managed service.

Elastic currently has 51 open roles on FindRole.

Listed pay typically runs $133,100–$210,600 across 49 roles with salary data.

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At a glance

TL;DR · Senior Customer Architect

As a Senior Customer Architect, you will serve as a trusted technical advisor to ensure customers successfully adopt and scale the Elastic Search AI Platform. You will work closely with account teams and service groups to define Technical Success Plans that align customer business goals with specific technical requirements. Your daily responsibilities include onboarding clients, identifying and removing technical frictions, and proactively suggesting upgrades to drive product consumption. The role requires expertise in key IT domains including Observability, Cybersecurity, and Enterprise Search. You will utilize the Elastic stack, specifically Elasticsearch, Logstash, and Kibana, to solve complex data challenges for customers. Ideal candidates possess a background in cloud-based software solutions and demonstrate strong communication skills to translate business needs into technical requirements while fostering long-term relationships to ensure sustained value across the portfolio.

What you'll do

  • Create detailed Technical Success Plans to outline optimal product usage and roadmap implementation for customers.
  • Act as a trusted technical advisor to align Elastic solutions with specific customer business goals.
  • Manage the full customer journey from initial onboarding through adoption and ongoing expansion.
  • Identify and eliminate technical frictions to ensure smooth implementation of the platform.
  • Translate complex customer business needs into specific technical requirements for Elastic products.
  • Monitor customer usage data to proactively suggest upgrades and enhancements that drive growth.
  • Collaborate with internal teams to provide technical coverage and resolve support issues efficiently.
  • Identify opportunities for expansion to increase annual recurring revenue (ARR) within the portfolio.

What we're looking for

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (preferred).
  • Validated experience as a Solutions Architect, Technical Consultant, or Pre-sales Engineer.
  • Hands-on experience with Elastic solutions or equivalent technologies.
  • Experience with Observability, Security, Enterprise Search, or the Elastic stack (Elasticsearch, Logstash, Kibana) (preferred).
  • Excellent communication and presentation skills.
  • Strong social skills to establish relationships with customers and team members.
  • Demonstrated problem-solving skills and a track record of delivering innovative solutions.
  • Ability to lead multiple projects simultaneously and meet deadlines.

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