This role pays less than
72%
of similar roles. Most pay
$142,534–$216,962
— the shaded band above.
At the midpoint, this role pays about
$148k
versus about
$180k
for comparable roles.
Based on 240 similar postings.
Employer
About Salesforce
Salesforce is the world''s leading customer relationship management (CRM) platform, offering cloud-based software for sales, service, marketing, analytics, and application development. Industry: Enterprise Software & Cloud Computing
Salesforce currently has
106 open roles
on FindRole.
Listed pay typically runs
$148,500–$260,100
across 98 roles with salary data.
As a member of the Critical Customer Response team within the Global Critical Incident Center, the Critical Incident Communications, Manager translates complex technical issues into clear business-speak during unplanned service disruptions, performance degradations, and security incidents. This role involves consolidating information from engineering and support teams to create tailored updates for customers, executives, and internal stakeholders. You will manage incident response readiness through simulations, drills, and training while maintaining a 24/7 communication presence. The ideal candidate possesses expertise in crisis communications, technical writing, and cloud infrastructure platforms like AWS and GCP. Key competencies include synthesizing technical details regarding database architecture, security, and networks into actionable information. You must excel at navigating high-pressure situations to provide timely updates that maintain trust during critical events while collaborating across the enterprise to ensure consistent messaging for all impacted users.
Data Center Infrastructure
Power Distribution
Fire Suppression
Corrigo
DCIM
Cloud Computing
Hybrid Infrastructure
IoT
BMS
Six Sigma
ITIL
Project Management
Root Cause Analysis
Disaster Recovery
Land Mobile Radio (LMR)
P25
RF Theory
Antenna Systems
VoIP
Satellite Phones
NIMS
Incident Command System
COMSEC
Emergency Management
Key Management Facilities