Client Services Team Lead

General Dynamics

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Arlington, VA
Salary
$111,155–$150,385 / yr
Posted
2 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $171k
This role $131k
$99k most similar roles pay here $226k

This role pays less than 79% of similar roles. Most pay $142,300–$199,317 — the shaded band above. At the midpoint, this role pays about $131k versus about $171k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1245 open roles on FindRole.

Listed pay typically runs $121,550–$150,385 across 1069 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Client Services Team Lead

The Client Services Team Lead provides oversight for deskside support and inventory management within a high-volume, fast-paced environment. This role involves managing day-to-day team activities, including workflow prioritization, timeline management, customer experience, and relationship management. The individual will ensure that staff utilize necessary tools to identify, document, track, and resolve reported problems while fostering a motivating work environment. Key responsibilities include program management tasks such as budget and forecasting analysis, staffing, performance management, service improvement, and quality control. Essential skills include asset management, project management, and strong verbal and written communication. The role requires proficiency in IT asset management software, inventory management systems, and data analysis tools like Microsoft Excel. Candidates must possess expertise in the IT asset lifecycle, software license management, and ITIL v4 standards to solve complex technical challenges for large enterprise environments.

What you'll do

  • Oversee deskside support and inventory management in a high-volume, fast-paced environment.
  • Manage day-to-day team activities including workflow prioritization, timelines, and customer experience.
  • Perform program management tasks such as budget analysis, forecasting, staffing, and performance management.
  • Ensure staff use required tools to identify, document, track, and resolve reported technical problems.
  • Manage the IT asset lifecycle and software license management for a large enterprise.
  • Analyze data to identify trends, optimize spending, and report on asset status.
  • Resolve customer disputes and provide a motivating working environment for the team.

What we're looking for

  • U.S. Citizenship is required.
  • A bachelor's degree in information technology, Business Administration, or a related field is often required.
  • At least 10 years of experience performing IT hardware asset management functions and responsibilities in a large enterprise.
  • ITIL v4 Foundation and Intermediate certifications are required.
  • Strong understanding of IT asset lifecycle management and software license management.
  • Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.
  • Excellent verbal and written communication skills to collaborate with technical and non-technical stakeholders.
  • Strong organizational and project management skills to handle complex asset lifecycle tasks.

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