This role pays less than
84%
of similar roles. Most pay
$143,575–$202,887
— the shaded band above.
At the midpoint, this role pays about
$130k
versus about
$173k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1123 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 984 roles with salary data.
The Client Services Manager leads the organization's IT Service Delivery function, overseeing multi-site Help Desk operations and teams supporting Unified Communications and Video Teleconferencing. This role ensures high-quality customer support through standardized ITIL practices while managing daily operations, service performance, and escalation management across all client-facing channels. The manager is responsible for incident management, request fulfillment, and tracking metrics within the ServiceNow platform to identify automation opportunities and improve operational health. Key responsibilities include creating staffing plans, conducting ticket quality reviews, and maintaining knowledge articles. The ideal candidate possesses expertise in the ServiceNow ITSM platform, ITIL frameworks, and collaboration technologies such as Microsoft Teams, Zoom, and Cisco systems. This role solves critical service delivery challenges by providing consistent support for mission-critical conferencing and infrastructure across various locations to ensure seamless communication.
ServiceNow
BMC Remedy
ITSM
CMDB
Data Analysis
Process Improvement
Service Catalog
Quality of Service (QoS)
Configuration Management
Migration
Reporting
Querying
ServiceNow
ITSM
Project Management
Systems Engineering
Requirements Management
Network Infrastructure
Cybersecurity
AI
Automation
Microsoft Office Suite
ITIL
INCOSE
Traceability
SLA