Client Enablement Lead

Alloy

Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$141,000–$162,000 / yr
Posted
47 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $180k
This role $152k
$123k most similar roles pay here $221k

This role pays less than 72% of similar roles. Most pay $148,500–$211,200 — the shaded band above. At the midpoint, this role pays about $152k versus about $180k for comparable roles.

Based on 240 similar postings.

Employer

About Alloy

Alloy is an identity decisioning platform that provides fraud prevention, compliance, and credit underwriting solutions for banks, credit unions, and fintechs to automate identity verification decisions. Industry: Financial Technology & Identity Verification

Alloy currently has 8 open roles on FindRole.

Listed pay typically runs $152,500–$180,000 across 8 roles with salary data.

Most-posted roles

View all roles at Alloy

At a glance

TL;DR · Client Enablement Lead

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As Client Enablement Lead at Alloy, you will report to the VP of Product and oversee the end-to-end client experience by building a comprehensive documentation and training ecosystem that enhances user understanding and self-sufficiency. Your daily tasks include crafting accurate and logical content for various personas across different platforms, collaborating with Technical Solutions to design effective onboarding materials, and continuously auditing and improving resources based on feedback and product changes. Additionally, you will develop internal enablement programs, maintain up-to-date knowledge bases, and drive cross-functional alignment to ensure high-quality documentation standards are met. Ideal candidates have 4-7 years of experience in client enablement or technical content strategy, proficiency with AI writing tools like Notion and Readme, and a strong background in fintech or API-driven B2B SaaS, though this is not mandatory.

Skills

Notion Readme Confluence Guru AI writing tools API documentation SDK development Technical writing Customer education Documentation standards Information architecture Content lifecycle management Cross-functional collaboration Metrics analysis Self-serve resolution rates Onboarding completion CSAT measurement

What you'll do

  • Own Alloy's external knowledge base strategy to ensure accurate and logical documentation for various client personas.
  • Design and deliver training programs that reduce onboarding time and enhance client self-sufficiency.
  • Continuously audit and improve materials based on support tickets, feedback, and product changes.
  • Build and maintain onboarding resources for internal teams like Technical Solutions, Sales, and Product.
  • Act as a connective tissue across teams to identify and resolve documentation gaps or training needs.
  • Define and enforce documentation standards and content lifecycle processes to scale high-quality content creation.

What we're looking for

  • 4-7 years experience in client enablement or related field.
  • Proven track record of owning end-to-end documentation strategy.
  • Experience with both client-facing and internal enablement roles.
  • Strong communication skills for diverse audiences and stakeholders.
  • Hands-on experience using AI writing tools and modern documentation platforms.
  • Ability to make complex technical concepts accessible to non-technical users.
  • Familiarity working alongside product, design, and engineering teams.

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