Client Enablement Lead

Alloy

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
New York, NY
Salary
$141,000–$162,000 / yr
Posted
133 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $172k
This role $152k
$115k most similar roles pay here $221k

This role pays less than 71% of similar roles. Most pay $142,175–$202,450 — the shaded band above. At the midpoint, this role pays about $152k versus about $172k for comparable roles.

Based on 240 similar postings.

Employer

About Alloy

Alloy is an identity decisioning platform that provides fraud prevention, compliance, and credit underwriting solutions for banks, credit unions, and fintechs to automate identity verification decisions. Industry: Financial Technology & Identity Verification

Alloy currently has 23 open roles on FindRole.

Listed pay typically runs $155,000–$190,000 across 23 roles with salary data.

Most-posted roles

View all roles at Alloy

At a glance

TL;DR · Client Enablement Lead

As a Client Enablement Lead, you will join the product team to own the end-to-end experience of how clients and partners learn about and utilize the platform. You will act as the connective tissue between product, technical solutions, sales, and customers by building a comprehensive documentation and training ecosystem. Your daily responsibilities include managing the external knowledge base strategy, designing client training programs, and creating internal resources for sales and support teams to reduce friction during onboarding. To succeed, you must possess expertise in content lifecycle processes, information architecture, and translating complex technical concepts into accessible content. You will utilize AI writing tools and platforms like Notion, Readme, or Confluence to scale high-quality documentation. This role addresses the challenge of enabling self-service for users navigating identity verification, compliance, and API-driven integration within a fintech environment.

What you'll do

  • Manage the end-to-end strategy and execution of Alloy's external knowledge base across various platforms.
  • Create training programs and onboarding materials to improve client self-sufficiency and reduce time-to-value.
  • Develop and maintain internal training resources and runbooks for Sales, Product, and Technical Solutions teams.
  • Identify documentation gaps based on support tickets and feedback to proactively resolve recurring issues.
  • Define and enforce standards for information architecture, content lifecycle, and documentation quality.
  • Utilize AI writing tools and modern platforms to scale the production of high-quality technical content.
  • Track and report on enablement metrics such as self-serve resolution rates and customer satisfaction scores.

What we're looking for

  • 4–7 years of experience in client enablement, documentation, technical content strategy, customer education, or a related field.
  • Proven track record of owning documentation end-to-end, including structure, strategy, and maintenance.
  • Experience providing both client-facing and internal enablement for diverse personas with varying technical depths.
  • Ability to translate complex technical concepts into accessible content for non-technical audiences.
  • Hands-on experience with AI writing tools and modern documentation platforms like Notion, Readme, Confluence, or Guru.
  • Strong communication skills to collaborate across product, design, engineering, and sales teams.
  • Experience in fintech, identity verification, compliance, or API-driven B2B SaaS is preferred.
  • Familiarity with developer-facing documentation such as API references, integration guides, and SDKs is preferred.

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