Catering Concierge Specialist

DoorDash, Inc

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Quick summary

Work type: On-site
Location: Chicago, IL
Posted: 3 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

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Salary context

How this pay compares to similar roles

Similar $188k

$131k most similar roles pay here $245k

This listing doesn't post a salary. Most similar roles pay $141,800–$234,350.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 190 open roles on FindRole.

Listed pay typically runs $148,200–$218,000 across 168 roles with salary data.

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At a glance

TL;DR · Catering Concierge Specialist

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Catering Concierge Specialist, DoorDash for Business The Catering Concierge team provides white-glove meal solutions to corporate customers by leveraging the DoorDash platform. As a Catering Concierge Specialist, you will serve as the dedicated point of contact for high-touch catering clients, managing the full order lifecycle from initial intake through final delivery. You will translate event details like headcount and dietary needs into curated menus while coordinating directly with restaurants and Dashers to ensure complex orders are fulfilled accurately. Your daily work involves proactive communication via phone, email, and chat, as well as logging data in Salesforce and creating standard operating procedure documentation. To succeed, you must possess a strong service mindset, the ability to multitask under pressure, and proficiency with AI tools for research and drafting. You will solve logistical challenges by ensuring large-scale catering orders are executed flawlessly across various markets.

Skills

Salesforce AI Tools Slack SOPs Customer Support Account Management Program Management

What you'll do

Provide curated restaurant and menu recommendations based on customer headcount, budget, and dietary needs.
Manage the full order lifecycle from initial intake through placement, coordination, and post-delivery follow-up.
Communicate with customers, merchants, and Dashers via phone, email, or chat to resolve issues for complex orders.
Travel onsite to restaurants or customer locations when necessary to ensure successful delivery.
Log accurate customer details, order history, and account context in internal systems like Salesforce.
Create and maintain standard operating procedure (SOP) documentation to improve program scalability.
Utilize AI tools to streamline research, drafting, and repetitive tasks within the workflow.

What we're looking for

You must have 2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
You must be comfortable using AI tools to research, draft, and streamline tasks.
You must possess a strong service mindset to anticipate customer needs and provide high-touch concierge experiences.
You must have the ability to multi-task and prioritize multiple orders and customers in a fast-paced environment.
You must demonstrate strong attention to detail regarding menu accuracy, dietary restrictions, and order timing.
You must be able to think creatively and adapt quickly when issues arise with orders or restaurant situations.
You must be comfortable working with ambiguity while building new services from the ground up.

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