Catering Concierge Specialist

DoorDash, Inc

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Chicago, IL
Posted
46 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

How this pay compares to similar roles

Similar $185k
$128k most similar roles pay here $243k

This listing doesn't post a salary. Most similar roles pay $138,956–$231,412.

Based on 240 similar postings.

Employer

About DoorDash, Inc

DoorDash, Inc. is an American company operating online food ordering and food delivery. It trades under the symbol DASH. With a 56% market share, DoorDash is the largest food delivery platform in the United States.

DoorDash, Inc currently has 187 open roles on FindRole.

Listed pay typically runs $144,800–$212,950 across 166 roles with salary data.

Most-posted roles

View all roles at DoorDash, Inc

At a glance

TL;DR · Catering Concierge Specialist

Catering Concierge Specialist, DoorDash for Business is a dedicated role within the Catering Concierge team focused on providing white-glove meal solutions to corporate customers. You will serve as the primary point of contact for high-touch catering clients, managing the full order lifecycle from initial intake through final delivery. Your daily responsibilities include curating custom menus based on specific headcounts and dietary needs, coordinating with restaurants and Dashers to ensure complex orders are fulfilled accurately, and proactively resolving issues via phone, email, or chat. You will also develop standard operating procedures and utilize AI tools to streamline workflows. The role requires proficiency in Salesforce and a strong service mindset to manage large-scale logistics. This position solves the challenge of coordinating complex corporate catering events by providing personalized guidance and seamless execution for high-volume orders.

What you'll do

  • Provide curated restaurant and menu recommendations to customers based on their specific event details and dietary needs.
  • Manage the full order lifecycle from initial intake through placement, coordination, and post-delivery follow-up.
  • Communicate with merchants and Dashers via phone, email, or chat to resolve issues for complex orders.
  • Travel to restaurant or customer locations as needed to ensure large orders are prepared and delivered correctly.
  • Log accurate customer data, order history, and account context into internal systems like Salesforce.
  • Create and maintain standard operating procedure documentation to improve the Concierge program's scalability.
  • Utilize AI tools to streamline research, drafting, and repetitive tasks within the daily workflow.

What we're looking for

  • You must have 2+ years of experience in customer support, hospitality, account management, program management, or a related client-facing role.
  • You must be comfortable using AI tools to research, draft, and streamline daily tasks.
  • You must possess a strong service mindset to anticipate customer needs and provide proactive solutions.
  • You must be able to multi-task and prioritize multiple orders while responding in a timely manner.
  • You must have high attention to detail regarding menu accuracy, dietary restrictions, and order timing.
  • You must be able to think creatively and adapt quickly when issues arise during the order process.
  • You must be comfortable working with ambiguity and building new services from the ground up.

More like this

Similar roles

Strategic Account Executive

DoorDash, Inc

New York, NY 52 days ago $159,800$235,000
Salesforce HubSpot CRM SaaS Cloud Computing Cybersecurity AI Pipeline Management
7+ yrs exp

Enterprise Account Executive

DoorDash, Inc

Los Angeles, CA 52 days ago $159,800$235,000
Salesforce HubSpot CRM SaaS Cloud Computing Cybersecurity AI Pipeline Management
7+ yrs exp

Kitchen Manager

DoorDash, Inc

St. Louis, MO 30 days ago
ServeSafe Manager Inventory Management Systems (IMS) Excel Google Sheets Food Safety Inventory Control Scheduling
3+ yrs exp

Manager, Strategy & Operations

DoorDash, Inc

New York, NY 64 days ago $136,000$200,000
SQL AI Tools Product Analytics GTM Strategy Market Sizing Customer Segmentation Funnel Analysis Automation Business Operations Product Strategy Growth Marketing SaaS B2B
6+ yrs exp