Business Process Analyst, Salesforce

Caterpillar

Confirmed live yesterday High trust
Closes in 4 days

Quick summary

Work type
On-site
Location
Nashville, TN
Salary
$94,728–$151,572 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday
Closes
Oct 8, 2026 (soon)

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $148k
This role $123k
$85k most similar roles pay here $188k

This role pays less than 65% of similar roles. Most pay $117,000–$178,300 — the shaded band above. At the midpoint, this role pays about $123k versus about $148k for comparable roles.

Based on 240 similar postings.

Employer

About Caterpillar

Caterpillar Inc. is the world''s largest manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines, and diesel-electric locomotives. Industry: Heavy Equipment & Manufacturing

Caterpillar currently has 140 open roles on FindRole.

Listed pay typically runs $121,389–$183,140 across 131 roles with salary data.

Most-posted roles

View all roles at Caterpillar

At a glance

TL;DR · Business Process Analyst, Salesforce

As a Business Process Analyst - Salesforce, you will join the team to translate complex business needs into effective application and technology solutions. You will partner with stakeholders and technical teams to gather requirements, document process flows, create user stories, and develop acceptance criteria. Your daily work involves evaluating solution alternatives, designing and testing business applications, managing data flows, and providing end-user support. You will utilize skills in requirement validation, defect triage, and system integration while working within Agile or Scrum frameworks. The role requires expertise in CRM, ERP, or cloud-based enterprise platforms to improve user experience. You will specifically support the adoption of Salesforce and other business applications within a regulated, transaction-oriented environment involving financial services, lending, insurance, or sales operations to solve critical business problems through improved process mapping and technical documentation.

What you'll do

  • Translate business needs into functional and nonfunctional requirements for application-system projects.
  • Create and maintain documentation including process flows, use cases, user stories, and traceability records.
  • Collaborate with stakeholders and technical teams to evaluate solution alternatives and clarify outcomes.
  • Design, test, and implement business applications across multiple projects.
  • Develop and execute test scenarios while documenting defects and confirming requirements are met.
  • Investigate application issues to identify root causes and recommend process enhancements.
  • Support data flows, migrations, and other technology initiatives within the assigned area.
  • Provide guidance and documentation to help users adopt Salesforce and other business applications.

What we're looking for

  • Experience eliciting, analyzing, documenting, and validating business, functional, or system requirements.
  • Experience creating user stories, use cases, acceptance criteria, process maps, and data-flow diagrams.
  • Experience supporting user-acceptance testing, regression testing, integration testing, release validation, or defect triage.
  • Familiarity with Agile, Scrum, iterative delivery, or software development life-cycle practices.
  • Experience working in financial services, lending, insurance, customer service, sales operations, or other regulated environments.
  • Experience helping users adopt new applications through documentation, demonstrations, training, or post-implementation support.
  • Experience with CRM, ERP, SaaS, workflow, or cloud-based enterprise platforms.
  • Salesforce Administrator, Business Analyst, or related certification (preferred); Salesforce Loyalty Management Platform experience (preferred).

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