This role pays less than
78%
of similar roles. Most pay
$111,510–$153,539
— the shaded band above.
At the midpoint, this role pays about
$110k
versus about
$133k
for comparable roles.
Based on 240 similar postings.
Employer
About AbbVie
AbbVie is a global biopharmaceutical company focused on discovering and delivering innovative medicines and solutions in immunology, oncology, neuroscience, and eye care. Its products include Humira, Skyrizi, and Rinvoq.
AbbVie currently has
297 open roles
on FindRole.
Listed pay typically runs
$109,500–$208,500
across 271 roles with salary data.
The Business Systems Analyst serves as a technical translator between Customer Operations project specialists and Business Technology development teams to accelerate call center system enhancements. This role involves translating business requirements into detailed technical specifications, user stories, and process maps while participating in Scrum and Kanban ceremonies. The successful candidate will perform strategic analysis on implementation workflows, evaluate Salesforce case management, monitor chat and SMS adoption, and conduct feasibility assessments for emerging technologies like AI solutions. Key responsibilities include coordinating User Acceptance Testing, developing training materials, and performing data analysis to improve system performance. Required skills include extensive experience with Salesforce—specifically custom objects, validation rules, and flows—alongside proficiency in Jira, Confluence, and API concepts. The role focuses on optimizing call center operations by reducing requirement clarification cycles and improving overall team technical fluency.